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Hi Everyone,Is it possible to include hold times/wait times for BACD call queues? Also, anyone run into issues when configuring BACD and the time it takes for it to ring in? We had an issue previously that where the call would enter the queue, wait...
Hi There,We have a UC560 running 8.6.1 and have some 9971's we are testing video calling with. When we make a video call, the video screen comes up, but it is black. In addition, the video camera icon is X'd out. After researching this, it says ch...
Hi there,Anyone done this upgrade with Windows 8? We completed the upgrade successfully and everything updated (it seems), except we cannot connect to the phone system on any vlan at this point. Cisco told me it was because my laptop i performed th...
Hi there,We are trying to utilize these 9971's at our office for R&D Purposes, but we are running into issues with them. We have upgraded to the 8.6 to support these phones and we can get them to may calls, but we are running into issues, including:...
Hi there,Customer wants all calls to main DID to go to a prompt and automatically transfer to a blast group. Is there an easy way to do this minus BACD?Thanks!HelpDesk
I logged in via CLI (Running SW 8.6) and there is no ephone-dn for the SIP Phones. So i imagine that cli config is different than that of a SIP phone.Do you have any info on what the config needed for 9971 may be?
Yes i agree as we currently use 7975's and are very happy with them. We would like to use this so we can be sure of how they may be incorporated in the future.
Do you think it would be possible to have it do the following:AA plays transfers to blast group, if no answer, go to second AA, Option 1 to leave a voicemail and option 2 for the blast group again.In this situation, the voicemail is that of the origi...
Yes but they need to see it happen. As it seems like it is phone specific, I am going to replace the phone itself and see if that alleviates the issue.
Questions regarding this:- So the 9971 will be supported on UC500 Series Platform correct?- In the new SW Pack, will SIP and SCCP be supported side by side in the same UC deployment? If so, will there be any limitations between the two?
