Hi Everyone, Is it possible to include hold times/wait times for BACD call queues?  Also, anyone run into issues when configuring BACD and the time it takes for it to ring in?  We had an issue previously that where the call would enter the queue, wait 30 seconds or so, and then ring out.  Unless this is normal. Thanks as always, HelpDesk ... View more

Hi There, We have a UC560 running 8.6.1 and have some 9971's we are testing video calling with.  When we make a video call, the video screen comes up, but it is black.  In addition, the video camera icon is X'd out.  After researching this, it says check VGA of receiving device (shoudl not matter as they are both 9971's) and in addition to make sure the voice register global has video and camera enabled.  I have verified both of these are working ,but we still get the same issue.  Both phones are located on the same network as well. Please advise, HelpDesk ... View more

Hi there, Anyone done this upgrade with Windows 8?  We completed the upgrade successfully and everything updated (it seems), except we cannot connect to the phone system on any vlan at this point.  Cisco told me it was because my laptop i performed the upgrade on was running Windows 8.  Is this the case? Thanks, HelpDesk ... View more

Hi there, We are trying to utilize these 9971's at our office for R&D Purposes, but we are running into issues with them.  We have upgraded to the 8.6 to support these phones and we can get them to may calls, but we are running into issues, including: - Obviously these 9971's are SIP only.  First thing is that we cannot make calls between SCCP and SIP phones.  I was told by a Cisco engineer that this was fixed with the release of 8.6.1 - Programmable Buttons.  We are unable to program almost anything on these phones except for the extension.  Does 8.6.1 alleviate this as well?  It doesn't make sense to have a phone that has buttons that are able to be programmed without any functionality to program them. - In addition, hunt groups/blast groups/ et al were not available to these SIP extensions as well.  Any insight would be greatly appreciated.  In addition, if you have deployed these already, can you provide some more information as to what it is capable/not capable of? Thanks as always, HelpDesk ... View more

Hi there, I think there is a bug in the new version of CCA (3.2.1).  Scenario is: Cisco UC560 and 20+ 7965's connected via a SF300-48P and a 24 channel PRI. Phones connect up fine and are able to grab configs successfully, however we the time on the phones shows as 3 hours ahead.  See attached pictures for what we are seeing.  If I set the time on the phone system to 3 hours behind, the time appears on the phones correctly.  However, because of this the AA Scheduling does not work properly.  We are forced to right now leave the time correct on the phone system and have the time on the phones to work so the daytime/nightime AA's route properly.  The timezone in CCA is set to GMT -8 (Pacific Standard) in accordance with our time zone requirements. Again if i set the timezone in the phone system to three hours earlier, in this case 2pm, the time would register properly on the phones but leave the phone system still set 3 hours ahead. Please advise as I would like to resolve this asap. Thanks in advance HelpDesk ... View more

Hi All, Site is: UC560 with Dual PRI -Only one user with a 509G will be on a call and the audio is dropped on both ends, but the call remains intact.  The user puts the call on hold and resume it and audio is restored.  Running Software Pack 8.2 with latest firmware for phones. Problem is I cannot troubleshoot this really because debugging would need to be on, but this happens rarely and it is next to impossible to do so. Any thoughts with this or what I could to troubleshoot further with this being such an isolated incident? Thanks in advance, HelpDesk ... View more

Hi Everyone, Cisco UC560 on Software Pack 8.2;  I have an issue where I reboot the system, and the time changes back to 2 weeks prior.  This could have been around the time that I unboxed this thing and started an upgrade.  When it comes up, I can press sync and it goes back to the correct time as needed.  I have setup NTP, rebooted, but the same issue occurs. Thanks in advance, HelpDesk ... View more

Hi All, So here is the scenario: Customer has multiple sites (6 to be exact).  The main site is going to have 2 UC560's (one for corporate, one for small outlying offices).  There will be two office larger outlying offices that have UC540's.  These will all be connected via MPLS from their ISP.  What the plan is: Multisite all 4 UC Platforms and have just 525G's at all of the smaller offices connecting back via VPN Tunnel in 2nd UC560.  So my question to you, the Cisco Community: - I imagine, besides the 525G's, that each UC will need to have the same Phone VLAN, albeit with different subnets? - In addition, we will statically set VLAN settings on the 525G's and possibly static IP addresses as the MPLS router would want to hand out data VLAN DHCP, and the phone would not connect properly? - Am I overlooking something in this configuration that would prevent this from working properly? Thanks in advance, HelpDesk ... View more