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Help Desk · 01-15-2013

Hi Everyone,Is it possible to include hold times/wait times for BACD call queues? Also, anyone run i...

Help Desk · 12-03-2012

Hi There,We have a UC560 running 8.6.1 and have some 9971's we are testing video calling with. When ...

Help Desk · 11-30-2012

Hi there,Anyone done this upgrade with Windows 8? We completed the upgrade successfully and everythi...

Help Desk · 11-26-2012

I logged in via CLI (Running SW 8.6) and there is no ephone-dn for the SIP Phones. So i imagine that...

Help Desk · 11-26-2012

Yes i agree as we currently use 7975's and are very happy with them. We would like to use this so we...

Help Desk · 11-26-2012

Hi there,We are trying to utilize these 9971's at our office for R&D Purposes, but we are running in...

Help Desk · 08-09-2012

Do you think it would be possible to have it do the following:AA plays transfers to blast group, if ...

Help Desk · 08-08-2012

Hi there,Customer wants all calls to main DID to go to a prompt and automatically transfer to a blas...

Help Desk · 06-04-2012

Hi there,I think there is a bug in the new version of CCA (3.2.1). Scenario is:Cisco UC560 and 20+ 7...

Help Desk · 05-23-2012

Hi there,The situation:UC560 in corporate office with 525G2's connected via MPLS in another location...

Help Desk · 05-10-2012

Yes but they need to see it happen. As it seems like it is phone specific, I am going to replace the...

Help Desk · 05-09-2012

Hi All,Site is:UC560 with Dual PRI -Only one user with a 509G will be on a call and the audio is dro...

Help Desk · 04-30-2012

Hi Everyone,Cisco UC560 on Software Pack 8.2; I have an issue where I reboot the system, and the tim...

Help Desk · 04-20-2012

Hi All,So here is the scenario:Customer has multiple sites (6 to be exact). The main site is going t...

Help Desk · 04-19-2012

Questions regarding this:- So the 9971 will be supported on UC500 Series Platform correct?- In the n...

BACD and hold times for Call Queue