About mirko.puliafito

mirko.puliafito · 03-08-2018

Hi there,we need to replace CUVA with Jabber SDK. We need to have this done using CAST protocol without a CSF associated to the device. How can we achieve this?

mirko.puliafito · 11-19-2014

Is there any way to receive and handle transfer events raised after an interaction with the bar buttons using Javascript API?I took a look at the SetVariable sample but it generates a transfer from the gadget itself.Please help.Mirko

mirko.puliafito · 11-11-2014

Hi,is it possible to get transfer and conference events from the Javascript API on a custom gadget? What I can see from the docs and the samples is the chance to understand when a call (dialog) is added in case of inbound or make call or closed but I...

mirko.puliafito · 11-05-2014

Hi,is there any alternative option for clearing the finesse server cache when deploying a new gadget version better than restarting the finesse server tomcat?Restarting is not an easy and fast way to dev and test..

mirko.puliafito · 09-03-2014

Hi,we're using CCX CTI protocol for our customized phonebar. Is there a way we can integrate it with chat tasks coming in from social miner?Mirko

mirko.puliafito · 11-28-2014

Thanks Gary,It worked. A bit strange to me that a calltype changes after call drop...but It works!Mirko

mirko.puliafito · 11-26-2014

Thanks Gary,my end requirement is marking on an external system the call as closed or transferred (i.e. a CRM). About your suggestion on DELETE, how can I differenciate a Consult call drop from a Conference initialization call drop?The problem here ...

mirko.puliafito · 11-25-2014

I need to know that the dialog has been closed for a transfer. When I get a delete I know that a call has been closed but I cannot say It has been transferred or just hung.Mirko

mirko.puliafito · 11-12-2014

Hi Geevarghese,the example you passed me is a gadget proposing a button that generates a direct (or blind) transfer and then handles the click. The question is: how can I get the transfer events not initiated from the gadget and handle them from the ...

mirko.puliafito · 11-12-2014

Hi,following your indication I added the nocache par on the javascript include tag in the js included from xml:<script type="text/javascript" src="WCSAgentGadget.js?nocache"></script>But still caching..do you have any clues?Mirko

Member Since	‎02-17-2010 08:48 AM
Date Last Visited	‎08-18-2017 03:54 AM
Posts	11
Total Helpful Votes Received	5

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Jabber SDK and CUVA (Desktop) Mode

Transfer Events

Transfer and conference Events in Javascript API

Cache on Custom Gadget

CCX CTI protocol and SocialMiner

Re: Transfer Events

Re: Transfer Events

Re: Transfer Events

Re: Transfer and conference Events in Javascript API

Re: Cache on Custom Gadget