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jsteinberg
Level 6
Level 6
Member since ‎05-22-2008
‎03-26-2021
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  • 347 Posts
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  • 86 Helpful votes Given
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User Activity

CCX CUIC Voice CSQ Summary missing Dequeued column

07-09-2015
The UCCX CUIC Voice CSQ Summary Live Data report is missing the dequeued column.   I just did a CAD to Finesse migration and the Call Center manager was wanting to see the number of dequeued calls.   I found that dequeued stats exist in the short ter...

CCX Make Call with Call Variables not supported

03-05-2015
Why does CCX not permit passing call variables in the Finesse MAKE_CALL API ?I am using a Click to Call from a CRM and we are using the Finesse API, I can not pass variables with this API.    It is specifically listed in the documentation that this i...

Create custom gadget buttons with the look/feel of callcontrol.jsp

11-13-2014
I have created several buttons in a custom gadget in Finesse that the agents use to initiate transfer/consult actions to common destinations.   Is there a way to make the buttons look like the buttons that are part of the default callcontrol.jsp ? Wh...

WorkflowScreenPop Enhancement to Manage tabs

11-13-2014
I've been trying to tweak the 10.5 WorkflowScreenPop example but not having much luck.The current behavior of the gadget is to create a tab based on the Window Name of the workflow screen pop.   This means that for all screenpops triggered by the sam...

CCX using Place Call to hunt group. Unable to determine who answered

08-29-2014
I'm trying to use the CCX to place a call to a CUCM hunt group and then once the answered, determine which member of the hunt group answered the call.I have used several of the Get Info steps, including:Get Call Contact InfoGet Enterprise Call InfoGe...
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Community Statistics
Member Since ‎05-22-2008 01:17 PM
Date Last Visited ‎03-26-2021 12:03 AM
Posts 347
Total Helpful Votes Received 32