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- About jsteinberg
02-12-2019
Stats
Member since
05-22-2008
347
Posts
32
Helpful
0
Solutions
Created by
jsteinberg
in Contact Center
in Contact Center
01-09-2017
10:50 AM
01-09-2017
10:50 AM
Is this a known issue that has a workaround/patch? If so, is there a defect ID? I am having this issue on CCX 11.5(1) ES01. Or is this an indication of connectivity issues outside of the CCX software?
... View more
04-20-2016
02:32 PM
I think the issue happens on certain IE versions when the user has compatibility view enabled. Finesse is supposed to run in Native mode.
though CUIC only supports compatibility view - which is another issue all together how one person is supposed to constantly toggle compatibility view when they switch between CUIC and Finesse.
... View more
Created by
jsteinberg
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
12-14-2015
06:16 PM
12-14-2015
06:16 PM
thanks for posting this.
... View more
Created by
jsteinberg
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
08-27-2015
08:34 AM
08-27-2015
08:34 AM
Looking for this same answer. Any luck ?
... View more
08-14-2015
10:30 AM
That post was specifically about PRIs. SIP does make it alot easier.
... View more
Created by
jsteinberg
in Contact Center
in Contact Center
07-09-2015
11:13 AM
07-09-2015
11:13 AM
The UCCX CUIC Voice CSQ Summary Live Data report is missing the dequeued column. I just did a CAD to Finesse migration and the Call Center manager was wanting to see the number of dequeued calls. I found that dequeued stats exist in the short term & long term calculations, but not in the total for the day. Seems like an oversight and hopefully this can be added.
... View more
Labels:
07-01-2015
08:41 AM
I did some additional testing and it also uses the individual phone button templates for certain phone models when they autoregister (8831 I observed in my case). I was able to enable the 'legacy autoregistration' feature and it prevented the individual phone button templates from being created.
... View more
07-01-2015
06:58 AM
Ya that is weird. But the individual templates only occur with Self Provisioning right, so if I just use the Universal Phone Button Templates with traditional BAT or manual programming then it works ok and I don't get the individual templates right?
... View more
05-19-2015
05:13 AM
I saw this happen when someone had deleted emails from the exchange account using another email client like Outlook. When UCCX is setup for email queuing, there should be no changes to the mailbox other than what UCCX does to the account.
... View more
05-17-2015
07:07 PM
I ended up opening ports TCP 5222 for XMPP and 7071 & 7443 for BOSH. Once I did that, it resolved the issue and I received the emails in Finesse. The yellow notification icon in CCX is still there, so that is somewhat troubleshooting that there isn't a reliable indication of whether the notifications are working or not.
... View more
05-08-2015
09:18 AM
At the end of the day, they are both just HTTP POSTs in their own format right ? If the REST step allowed me to set a header, I think it would work.
... View more
05-08-2015
08:24 AM
I think it is SOAP, based on the above. I just need to send the above request. I would like to use the REST step, since I am really no keen on doing the java as it seems just overly complicated for other people to support.
... View more
05-08-2015
07:20 AM
Anthony - is there a way to change the user agent (or any other headers for that matter) with the standard URL[] function in CCX ?
... View more
Created by
jsteinberg
in Contact Center
01-09-2017
01-09-2017
Is this a known issue that has a workaround/patch? If so, is there a
defect ID? I am having this iss...
04-20-2016
I think the issue happens on certain IE versions when the user has
compatibility view enabled. Fines...
Created by
jsteinberg
in Collaboration, Voice and Video Documents
12-14-2015
12-14-2015
thanks for posting this.
Created by
jsteinberg
in Collaboration, Voice and Video Documents
08-27-2015
08-27-2015
Looking for this same answer. Any luck ?
Created by
jsteinberg
in Contact Center
07-09-2015
07-09-2015
The UCCX CUIC Voice CSQ Summary Live Data report is missing the dequeued
column. I just did a CAD to...
07-01-2015
I did some additional testing and it also uses the individual phone
button templates for certain pho...
07-01-2015
Ya that is weird. But the individual templates only occur with Self
Provisioning right, so if I just...
05-19-2015
I saw this happen when someone had deleted emails from the exchange
account using another email clie...
05-17-2015
I ended up opening ports TCP 5222 for XMPP and 7071 & 7443 for BOSH.
Once I did that, it resolved th...
05-08-2015
At the end of the day, they are both just HTTP POSTs in their own format
right ? If the REST step al...
Public Statistics
| Date Registered | 05-22-2008 01:17 PM |
| Date Last Visited | 02-12-2019 01:37 PM |
| Total Messages Posted | 347 |
| Total Helpful Votes Received | 32 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 10 | |
| 4 | |
| 5 |
Helpful Votes From
| User | Helpful Count |
|---|---|
| 1 | |
| 1 | |
| 5 | |
| 5 | |
| 5 |
