kindly open a TAC case and mention the error message u have.it will be better if u include the remote account details at the problem description alsoThanks.Mohammad
Hi Theresa,You need to check via remote access on the uccx server whether the following directory exists:/opt/cisco/uccx/tempIf it does, make sure the permissions and ownership for that folder are as below:drwxrwxr-x 2 uccxuser uccxservice 4096...