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Hi everyoneI have a problem in the cisco supervisor desktop every day before start the calls in a Queue in the field Total Calls has "22" and in the others Queues has "0". Do you know why start in 22 calls and increase weekly ????Thanks.
HiWe find the problem !!! The agent were using unsupported actions in CCX like DirTrfr or Join you may remove those options from the phone soft key template for the agent phone.For more information about unsupported actions you can check page 13 http...
