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Purpose - callcenter closes at various times thru the month -- sometimes from 8 - 9:15 other times from 8 to 1. They would like to have control of their closings. I'd like for them to be able to edit an xml document with their closing times when th...
Historical Reporting v. 4.0 -- We need to get a report letting us know what menu item is selected by callers. Is this possible. Any assistance is appreciated.thanks,Michelle
We are able to record all except 4 of our 11 agents associated with a queue. It appears to record but when we try to play back -- there is no sound. The only difference I have found is these 4 agents are running on Windows 2000 while the rest are ru...
Is this tool something that has to be purchased or may I download it? I have purchased the upgrade IPCX 3.X - 4.X upgrade pack and would like to perform this check.
I want to block all of these numbers and only allow 800 to be routed. The 3 separate clauses was the only way I could exclude 800 from being blocked. Is there a better way? Should I have gone with your previous suggestion instead? Thanks,
