About Chris Deren

Chris Deren · ‎12-10-2018

Did you ever find a solution to this by any chance?

Chris Deren · ‎12-04-2018

Is there a phone system here, i.e. Communications Manager our Communications Manager Express? If so, why not simply create one extension and assign to the ATA port and then create a translation for the second number to point to the assigned extension?

Chris Deren · ‎12-04-2018

What would be the reasoning for this? Does the fax machine have 2 RJ11 ports?

Chris Deren · ‎11-19-2018

That is the Compliance Recording model of the AQM solution. This is basically Calabrio's OEMed product that Cisco re-sells under their branding. AQM is full blown app, CR is just the call recording component, i.e. no screen recording, no evaluations, etc. MediaSense was Cisco recording platform which is pretty much dead at this point. Check QM design guide for more details on the QM product: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11_5/installation/guide/qm-design-guide-cisco-115.pdf

Chris Deren · ‎11-18-2018

AQM is quality monitoring (call recording) which also includes screen recording and evaluations, etc. Compliance Recording would only be call recording. Workforce Management on the other hand is completely different component used primarily for resource management/staffing which provides analytics and anticipated resource needs for specific days/times. If you do not require that functionality then no need to purchase that.

Chris Deren · ‎11-18-2018

HA is licensed feature as well, so you need to include that on top of what you have. In your requirements you did not specify outbound dialer needs, so the Outbound IVR dialer license would only be required if you need dialer functionality, you may want to look into CCX dialer capabilities as it's limited to ensure it meets your requirements.

Chris Deren · ‎11-18-2018

Packaged UCCE :-) Are you looking for prem or cloud based solution? What is the reason/driver you are looking to ditch CCX? Are you looking to keep Cisco CUCM and Cisco phones or replace that as well? Remember this is Cisco forum so there will be strong bias.

Chris Deren · ‎11-17-2018

Even though the generation1 phones ie. 79X0 are still configurable in current versions of CUCM, they have been out of support as of version 9, so you should consider replacing them at some point. Cisco has some great promos on getting them swapped with newer phones i..e 88XXs, so I suggest discussing it with your Cisco or Cisco partner account team.

Chris Deren · ‎11-16-2018

Have you read the dial-plan section of SRND? It goes over recommended dial plan (+e164) in great detail.

Chris Deren · ‎11-16-2018

Please post full config including interface used for keep-alive, is that interface connected to a switch or directly to HA CUBE with cross-over cable (not supported)? This link provides config examples of ISR4K HA: https://cisco.app.box.com/v/cube/file/28807515776

Chris Deren · ‎11-16-2018

Can you please post your CUBE config? When you say you have 2 SIP links, do you mean separate dial-peers, etc.? Or are these registered SIP trunks?

Chris Deren · ‎11-16-2018

The license is tied to PLM node (PLM can be co-located with other app VM) MAC address and it is recommended to have your PLM VM hard coded with static MAC address, so that when you move the VM you do not invalidate the license. If you know what the PLM VM MAC address was you can try to change it back to it. Alternatively you can open ticket with licensing@cisco.com to have it re-hosted.

Chris Deren · ‎11-15-2018

What system do you have UCCE or UCCX? In any case this can be easily be done by adding time of day routing, depending on your above answer this is done differently in each system, but in both cases very straight forward.

Chris Deren · ‎11-15-2018

Not sure I follow, what is stuck? Why can't you just remove the call forward setting (assuming this is in CUCM)? How is this related to contact center (CCX or CCE)?

Chris Deren · ‎11-09-2018

SpeechView is the feature for this, but as you mention it's licensed feature and you need to purchase license for the users you want to give this feature to. It comes in 2 flavors: Standard and Professional, and the license needs to be renewed every year. Check out the data sheet for more info: https://www.cisco.com/c/en/us/products/collateral/unified-communications/unity-connection/data_sheet_c78-609206.html And yes I have deployed it few times and for the most part it works as advertised.

Date Registered	‎01-26-2005 06:56 PM
Date Last Visited	‎12-14-2018 05:36 AM
Total Messages Posted	15,326
Total Helpful Votes Received	13903

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