On a 7960 with 7914 add-on module, with multiple line appearances, occasionally user will go off hook, or press new call, and will grab one of the other line appearances, instead of own line. Service Parameter "Always use Prime Line" set to true. We...

When CFWDALL is selected & calls are forwarded to voice mail, phone shows it is in forward state. After an unknown time period, phone no longer indicates it is forwarded. However, incoming calls roll directly to voice mail. Pressing CFWDALL again can...

We have 8 7960's wth single 7914 add-on modules. Each add on has appearances of other 7 phone's first line. Intermittently when selecting New Call, instead of own line, a line off the add on module will be grabbed.