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russell.healey
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About russell.healey
08-18-2017
russell.healey
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Member since
11-02-2012
8
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Abandoned Call CLI/ANI Report
Created by
russell.healey
in
Contact Center
10-22-2013
10-22-2013
Hi Everyone,I am looking to build a report that will show abandoned calls by call type and the numbe...
Customizing CAD
Created by
russell.healey
in
Contact Center
01-24-2013
01-24-2013
Hi There.I'm wondering if it is possible to have Cisco Agent Desktop pop an input box at the end of ...
Outbound Option Call Results
Created by
russell.healey
in
Contact Center
11-06-2012
11-06-2012
No problem, Thanks a lot!Russell
Outbound Option Call Results
Created by
russell.healey
in
Contact Center
11-06-2012
11-06-2012
I get 403 error on those links...OFCOM regulations in the UK state that if after 2 seconds we can't ...
Outbound Option Call Results
Created by
russell.healey
in
Contact Center
11-06-2012
11-06-2012
Thanks a lot, so the one to use in the abandoned call report for regulators would be result code 20?...
Outbound Option Call Results
Created by
russell.healey
in
Contact Center
11-06-2012
11-06-2012
It is a custom report, Basically getting counts of each type in the CallResult field on the dialer_d...
Outbound Option Call Results
Created by
russell.healey
in
Contact Center
11-02-2012
11-02-2012
Hi everyone.I recently started in my current role at a new company and I'm very new to the Cisco Out...
Public Statistics
Date Registered
11-02-2012
05:18 AM
Date Last Visited
08-18-2017
03:54 AM
Total Messages Posted
8