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russell.healey
‎08-18-2017
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Member since ‎11-02-2012
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Abandoned Call CLI/ANI Report

Created by in Contact Center
10-22-2013
10-22-2013
Hi Everyone,I am looking to build a report that will show abandoned calls by call type and the numbe...

Customizing CAD

Created by in Contact Center
01-24-2013
01-24-2013
Hi There.I'm wondering if it is possible to have Cisco Agent Desktop pop an input box at the end of ...

Outbound Option Call Results

Created by in Contact Center
11-06-2012
11-06-2012
No problem, Thanks a lot!Russell

Outbound Option Call Results

Created by in Contact Center
11-06-2012
11-06-2012
I get 403 error on those links...OFCOM regulations in the UK state that if after 2 seconds we can't ...

Outbound Option Call Results

Created by in Contact Center
11-06-2012
11-06-2012
Thanks a lot, so the one to use in the abandoned call report for regulators would be result code 20?...

Outbound Option Call Results

Created by in Contact Center
11-06-2012
11-06-2012
It is a custom report, Basically getting counts of each type in the CallResult field on the dialer_d...

Outbound Option Call Results

Created by in Contact Center
11-02-2012
11-02-2012
Hi everyone.I recently started in my current role at a new company and I'm very new to the Cisco Out...
Public Statistics
Date Registered ‎11-02-2012 05:18 AM
Date Last Visited ‎08-18-2017 03:54 AM
Total Messages Posted 8