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I have lost the root password to my CSPC and need to redeploy. There is a firewall blocking internet access to the collector. How do I register a new CSPC without internet access?
Our contract was just renewed and under the contracts management site it shows the new expiring date of 6/30/21. When I looked up a switch that is covered by that contract I found it under the expired. How long does it take for SmartNet to update a...
Tried to load the new ova in our ESXi 6.5 hypervisor and got an error. The error said that the ova was not a valid template or something like that. I did not write down the exact error message. Has anyone loaded this ova to an ESXi instance? The ...
I finally got my collector configured to use RSA radius for remote authentication. Now I get an email once a day stating... YOUR(<my username> user) CSPC GUI PASSWORD IS EXPIREDPLEASE TAKE ACTION TODAYTake a moment to reset your password today (end ...
I have two collectors, one with internet access and one without. I have successfully upgraded the one with internet access to 2.7, but I don't see how the same procedure is going to work with the one without internet access. Is that a document to d...
Switched to Firefox and it seems to be working better. I have been able to get consistent access for a few days. Maybe something in Chrome that services.cisco.com does not like.
Came here to find out if it was just me or not. Looks like not. This services.cisco.com site is one of the worst cisco sites. I am so glad I have spent the countless hours building collectors, getting them working, and uploading to this site so th...
Justin; Looks like you are correct. I did a collection yesterday and the contract now shows active. I do have two collectors. One is in a high security zone and can't get it uploaded now for access reasons. I believe once I get that uploaded, th...
It has now been a few more weeks and my SmartNet still shows that the contract is overdue. I have uploaded new collections a few times and it has not changed. What else can I do to try to get the contract to update?
