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The CUIC Large Schedule process in CUIC 12.5 is limited to .CSV files. The Large schedule interface automatically accesses reports specified by the user through the interface. Does the sftp process automatically convert the reports to .CSV format be...
What is the recommended way to handle inactive agents ? If they remain in the database they will appear on Historical reports forever if the agent list is used in a left join as the starting point of a report query. However, as I understand it if the...
What is the difference between the following similiarCallDispositions: 28 'Blind Transfer' 30 'Conferenced' 31 'Duplicate Transfer' and Peripheral Call Types: 4 'Blind Transfer' 12 'Consult' ...
The agents in our call center frequently transfer calls to other agents within the Call Center when they don't have the expertise to fully respond to the incoming call. The Digits Dialed field, however, only indicates a general telephone number for t...
I have found similiar issues with differences between aggregate reports and the RCD and TCD. I don't believe we can assume that Agregate tables like the Half Hour tables are pure aggregations from the RCD and TCD. Unfortunately I have not been able t...
