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jboresta
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Member since ‎12-10-2021
‎12-10-2024
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InActive Agents and Reporting

06-29-2022
What is the recommended way to handle inactive agents ? If they remain in the database they will appear on Historical reports forever if the agent list is used in a left join as the starting point of a report query. However, as I understand it if the...

Duplicate Handled Calls in Agent Skill Group Interval table

04-14-2022
CUIC version 12.5I have found that the number of handled calls  in the Agent Skill Group aggregate table, when compared to the number of Handled Calls reported in the Termination Call Detail table, for the same group of agents and for the same time p...
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Member Since ‎12-10-2021 12:31 PM
Date Last Visited ‎12-10-2024 12:11 AM
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