Is there a reason why an item that our customer says is no longer online would be showing up in the portal?  I have confirmed that they are looking at the latest data rather than comprehensive and am seeing the same information in their portal when I...

We have a customer who is doing their initial upload and it has been stuck for 24 hours in the system.  Since this is their smaller, "test" upload, is this a normal SLA?  If so, any ideas on what could be slowing the process down?  The customer succe...