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So, when calling into this one script, sometimes, when the calls RONA's the call will loop and 1 call will turn into hundreds.
Fail out of my queue to skill ->(IF) call.requerystatus>0 -> (if) call.peripheralvariable10<3 , fail goes to release the c...
So, when calling into this one script, sometimes, when the calls RONA's the call will loop and 1 call will turn into hundreds. Out of my queue to skill ->(IF) call.requerystatus>0 -> (if) call.peripheralvariable10<3 , fail goes to release the call, ...
Hey Brett,
Thank you very much for your work on trying to get me the Visio's. I appreciate it very much. That said, if they happen to reach out to you, please reply as I could use those very much. Thanks again!
Cameron Long
I'm new to this environment, but as long as I've been here (3 weeks) I've seen it (???) occur everyday, not just for RONAs, haven't been able to figure out the culprit.
Attached are some screenshots.
1. "highvolume2" is a screenshot of the scripts when they were happening, when I put the PV10 + 1 and the if statement to see if PV10 is less than 3, it obviously stops the high RONA count.
2. "2" is a screenshot of th...
