So, when calling into this one script, sometimes, when the calls RONA's the call will loop and 1 call will turn into hundreds. Out of my queue to skill ->(IF) call.requerystatus>0 -> (if) call.peripheralvariable10<3 , fail goes to release the call, and succeed-> (set variable) call.peripheralvariable 9 = RONA -> (set variable) Call.peripheralvariable 10 = peripheralvariable10 + 1 back to the queue, then onto MOH. This seems to be the only script experiencing this problem. Can anyone give input on what may be causing this? Is this a connection problem between finesse and the AW? A scripting problem? Or an agent problem (I realize the point of a call center is to route calls to the agents not for agents to ignore the calls and route to a different agent.) Before I open a TAC case I wanted to get some input. Thank you in advance for your replies!
Cameron
