About Gergely Szabo

Gergely Szabo · ‎05-31-2017

Hi Mike, there's a config API available now. Take a look at the programming guide: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/Program/Guide/UCCE_BK_D70A767A_00_developer-reference-11-5.html G.

Gergely Szabo · ‎03-09-2017

Hi, I sent you a private message. G.

Gergely Szabo · ‎03-09-2017

Chintan, stop polluting this forum with absolutely useless posts. Thank you.

Gergely Szabo · ‎03-09-2017

Hi, I don't know why they blocked that page, I can't make it visible but I can read it. Problem is I can't even download it as a PDF. Anyway, there are two methods of sending emails, one is the JavaMail way (if you want to have something fancy, e.g. attachments) or the Sockets way (if all you need is to send a plaintext email). Which one are you interested in? G.

Gergely Szabo · ‎03-08-2017

Joe, would you mind posting the account details of a typical user in your AD structure? All I need to know is what fields contain the phone number and the email address. We'll have to use these fields in our LDAP query. I'll help you with the Java part. G.

Gergely Szabo · ‎02-13-2016

Hi, can you please post an example of the JSON (or XML) object served by that REST service server? If it's XML chances are you would be able to parse it using the UCCX script built in tools. If it's JSON, we can either use String analysis techniques or use a JSON library (for instance json-siple). Please let us know. G.

Gergely Szabo · ‎02-13-2016

Deepak. Here we go again. Please read the original post carefully. The person posting the question asked specifically about UCCX 8.5. Telling him REST support was added in UCCX 10.0 is completely useless. Anything you post as a reaction to my message will be completely ignored. G.

Gergely Szabo · ‎02-11-2016

Deepak, I was thinking of ignoring your post but I can see you would not understand that gesture either. I pointed out that the original post contained a very specific question. XML object #1 was working fine with a UCCX script, XML object #2 was not. The person who posted this had thought this issue was caused by his lack of knowledge about XML, so he also asked about a good XML book. Now what you did was asking the poster to read the documentation on UCCX. You did not add any value. Let's not talk about the fact that this is what you usually do, firsting all topics, saying something less relevant, sure, we can do that later. But now you have even pulled out a hundred dollar argument by saying I "can't even expect people on the forums to exactly reply every aspect of what someone is asking". You are wrong. If there is a question, a very specific question, then you should respond to it only if you have something to say. Telling people to read the docs did not help because it was not related to the posters lack of knowledge about UCCX. I can't buy your argument in the last section of your previous post either. Sure, nobody is perfect in everything but nobody is required to post if they can't contribute. I am good at XML and UCCX. I am not good at, for instance, MediaSense or CVP. Do I respond to questions about XML and UCCX if I might have the answer? Absolutely. Do I respond to questions about MediaSense or CVP? No. Would I be able to respond the MediaSense or CVP query to go and read the docs because they might contain useful information? Sure, but I've got my dignity. No hard feelings, but please think about it. G.

Gergely Szabo · ‎02-10-2016

Hi, c'mon David, ECC's are not in RCD. What you probably meant was Termination_Call_Variable. Abdullah, if you could use a persistent ECC variable, it would be written into the Termination_Call_Variable table (db write requirement check) but unless you configure the CTI OS Toolkit Desktop client to show that particular ECC Variable, it won't be visible in there. Unfortunately, there's some more assembly required to join the Termination_Call_Detail and Termination_Call_Variable (using the RecoveryKey value). G.

Gergely Szabo · ‎02-10-2016

Deepak, did you even read and if yes, understand the post? The OP had a very specific question. Going around telling people to read documentation won't bring any added value to the forum. Thanks for your understanding. G.

Gergely Szabo · ‎02-10-2016

Hi, the above Java snippet won't work as I assume you don't have the Java objects created from the WSDL in CCX. Compare the two XML documents. The first one does not have any namespaces declared. The second one does, as it is a regular SOAP wrapped response. Long story short, XPath queries work a bit differently on XML's with namespaces and this is what CCX chokes on. What I would recommend you to try is to tell the XML engine to ignore namespaces. You can use the local-name XPath function to achieve this. So try the following: //*[local-name()='return']/row/authorizationlevel It says: match the node(set) with >>local<< name "return". Then continue selecting on row and then authorizationlevel. One quick note on the at character: it selects the attribute value of an XML element so it's kinda useless in your query. We don't have any attributes here. G. P.S.: Plenty of good tutorials on XML and XPath. http://www.w3schools.com/xml/ http://www.w3schools.com/xsl/xpath_intro.asp

Gergely Szabo · ‎02-05-2016

Can you attach the actual XML file? And please if you need to post a large amount of text, attach it as a text file. This makes our lives easier. Thank you. G.

Gergely Szabo · ‎02-05-2016

Hi, can you please explain? What external logs? G.

Gergely Szabo · ‎02-05-2016

Hi, RE 1: there is no difference, both route calls to a Skill Group. So theoretically, you can forget about the Skill Group node and use the Queue (to Skill Group) node to send a call to a Skill Group AND queue it at that Skill Group. However, it's almost always a business requirement to try a number of SG's in a specific order before the call gets queued. So first, try the combination of Select -> Skill Group nodes in a specific order and if that still fails to connect the call, then use the Queue (to Skill Group) node to queue the call at those SG's. Take a look at the following screenshot. First, we try to route the call to the Longest Available Agent (LAA) at the "LED" Skill Group. Next, we try to send the call to the LAA at the "SALE" Skill Group. If the call is not connected at this point, we queue the call at both of the "LED" and the "SALE" SG's and the first available agent gets the call: RE 2 (priority). Yes, you either set the priority right away at the Queue (to Skill Group) node, or, when a call has already been queued, you can use the Queue Priority node to adjust the priority. There's no use having this Queue Priority node before the Queue (to Skill Group) node for obvious reasons - call is not queued yet. RE 3 (agent priority). Not out of the box. However, if you have the list of agents you would like to try to route the call to, you can use the Agent To Agent node with the list of Agent Peripheral Numbers (~ Agent ID's), this way prioritizing the call for certain agents. G.

Gergely Szabo · ‎02-04-2016

I already responded to this post here. Is there a good reason wy you created a post with the same question? G.

Gergely Szabo · 05-31-2017

Hi Mike, there's a config API available now. Take a look at the programming guide: http://www.cisco....

Gergely Szabo · 03-09-2017

Hi, I sent you a private message. G.

Gergely Szabo · 03-09-2017

Chintan, stop polluting this forum with absolutely useless posts. Thank you.

Gergely Szabo · 03-09-2017

Hi, I don't know why they blocked that page, I can't make it visible but I can read it. Problem is I...

Gergely Szabo · 03-08-2017

Joe, would you mind posting the account details of a typical user in your AD structure? All I need t...

Gergely Szabo · 02-13-2016

Hi, can you please post an example of the JSON (or XML) object served by that REST service server? I...

Gergely Szabo · 02-13-2016

Deepak. Here we go again. Please read the original post carefully. The person posting the question a...

Gergely Szabo · 02-11-2016

Deepak, I was thinking of ignoring your post but I can see you would not understand that gesture eit...

Gergely Szabo · 02-10-2016

Hi, c'mon David, ECC's are not in RCD. What you probably meant was Termination_Call_Variable. Abdull...

Gergely Szabo · 02-10-2016

Deepak, did you even read and if yes, understand the post? The OP had a very specific question. Goin...

Gergely Szabo · 02-10-2016

Hi, the above Java snippet won't work as I assume you don't have the Java objects created from the W...

Gergely Szabo · 02-05-2016

Can you attach the actual XML file? And please if you need to post a large amount of text, attach it...

Gergely Szabo · 02-05-2016

Hi, can you please explain? What external logs? G.

Gergely Szabo · 02-05-2016

Hi, RE 1: there is no difference, both route calls to a Skill Group. So theoretically, you can forge...

Gergely Szabo · 02-04-2016

I already responded to this post here. Is there a good reason wy you created a post with the same qu...

Date Registered	‎09-19-2004 02:28 AM
Date Last Visited	‎03-13-2020 02:22 AM
Total Messages Posted	3,147
Total Helpful Votes Received	1610