I have been around Cisco IPCC/UCCE and IPCC Express/IPCCX since 2004. For the last couple of years I have been planning, designing, implementing and supporting contact centers based on not only Cisco but on Avaya as well. CCIE-Voice #42100. If you like what I do, consider buying me a book from my Amazon Wishlist: http://www.amazon.co.uk/registry/wishlist/1ONU588ODZSTL I am available for consultations in any Cisco UCCE and UCCX and IP Telephony project. Please send me a private message for details. Alternatively, take a look at http://en.concentra.sk/ for alternative contact information. I might not be cheap, but I can assure you, I like quality as much as you do.