Hello shahulhameed,before going ahead with scenario 2: where you want to change Hold Music for customer whoever sent to hold by agent in mid of conversassion that can be acchive by making change in CUCM through UCCX but before making change you need...
Hay KavleThere are many ways to forward / send / route call from UCCE script to external part / number, i am assuming you are not using admin script and getting Day of week and time checked within routing script if so here are the steps:let say you i...
Would suggest to create a new test line and check also try to put script on monitor and see at what stage MOH getting invoked? why not check logs for a call and see what all audio file played for a call and varify one after one ? Cheers !