Hi all,
Being a Cisco Collaboration Instructor, I am often asked a question, how to collect logs for Cisco Contact Center Enterprise. Well, it is not so complicated as it may seem. I made two posts about that with screenshots and explanations. You can find them here:
1. Logs with Diagnostic Framework Portico.
https://dbenda.blogspot.com/2022/02/ucce-1-diagnostic-framework-portico.html
2. Logs with Cisco RTMT.
https://dbenda.blogspot.com/2022/08/collecting-logs-for-ucce-method-2.html
I hope that these instruction will help you with CCE troubleshooting. Cheers!
