Hi Gary,Has this goal been achieved in UCCE?We are about to cut over our agents from CAD to Finesse and Cisco AS are unable to add CCEadmin or CCMP as a gadget, which seems a little odd given this is a core function of a Call centre operations.Any gu...

Hi,We are also having the same issues, however it seems the problem is on the digtal gateway side (not detecting the tones). What's the hardware of the digital gateways?JD