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Hi,For UCCE we need numeric Agent ID to be used with all finesse APIs.So to get the this Agent ID from login name, we are using Finesse userget-user-id-from-loginname API.This API starts failing when we login to Finesse desktop. But it then starts wo...
Hi,We have a bunch of agents for which we need to monitor the CTI events.As described in subscription-management , we already get notifications for the agent we use to connect to notification service. But we can also subscribe to other agents for get...
Hi,I'm using Cisco Dev Net sandbox (Unified Contact Center Express 12.5-SU1 ) for exploring connection to XMPP port 5222 and 5223.As I understand 5223 is "old-style TLS" port where all the communication should be encrypted from the beginning. This i...
Hi,I want to explore the Single Sing-On support for Finesses. I've reserved a "Unified Contact Center Express 12.5-SU1" sandbox but it's not having SSO enabled.Do we need to configure SSO support or there is any pre-configured sandbox with SSO ?I ca...
Hi,I've a XMPP client application using Matrix.vNext v2.4.5. The application connects to port 5222.The application works when I use the DevNet sandbox but fails for our inhouse PBX.From the client application logs(posted below), I get "not-authorized...
Hi @realexan ,I've attached the webservices and realm logs for the scenario using PCCE sandbox agent2. Below are the log snippets with steps. I don't see any error in realm logs.Successful GetUser request:74004: [INFO]: [call-id []] [agent-id [12302]...
Hi @realexan,Is there a way to create a user on Finesse which can subscribe to all agents ? (Like an Admin user)Or using the supervisor for that particular agent is the only way here? Can supervisor of Agent-A subscribe to another agent not supervise...
