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Adinath
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Level 1
Member since ‎02-28-2022
‎02-22-2023
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  • 16 Posts
  • 2 Solutions
  • 0 Helpful votes Given
  • 5 Helpful votes Received
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5 Discussion Posts
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UCCE : Finesse API for getting Agent-Id from Login-Name fails

01-20-2023
Hi,For UCCE we need numeric Agent ID to be used with all finesse APIs.So to get the this Agent ID from login name, we are using Finesse userget-user-id-from-loginname API.This API starts failing when we login to Finesse desktop. But it then starts wo...

XMPP Dialog notification feed subscription

11-04-2022
Hi,We have a bunch of agents for which we need to monitor the CTI events.As described in subscription-management , we already get notifications for the agent we use to connect to notification service. But we can also subscribe to other agents for get...

XMPP TLS encryption while connecting to port 5222

10-20-2022
Hi,I'm using Cisco Dev Net sandbox (Unified Contact Center Express 12.5-SU1 ) for exploring connection to XMPP port 5222 and 5223.As I understand 5223 is "old-style TLS"  port where all the communication should be encrypted from the beginning. This i...

UCCX/UCCE devNet sandbox with SSO

04-25-2022
Hi,I want to explore the Single Sing-On support for Finesses. I've reserved a "Unified Contact Center Express 12.5-SU1" sandbox  but it's not having SSO enabled.Do we need to configure SSO support or there is any pre-configured sandbox with SSO ?I ca...

XMPP client not-authorized error

03-24-2022
Hi,I've a XMPP client application using Matrix.vNext v2.4.5. The application connects to port 5222.The application works when I use the DevNet sandbox but fails for our inhouse PBX.From the client application logs(posted below), I get "not-authorized...
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Member Since ‎02-28-2022 06:10 AM
Date Last Visited ‎02-22-2023 12:01 AM
Posts 16
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