About CharleinBarni

CharleinBarni · 02-01-2010

Call comes in.Caller hears prompt asking if they are calling for Content Team Manager or Tech Support ManagerCaller pushes option for either Content Management or Tech Support ManagementAll manager phones ring at the same time and phones display the ...

CharleinBarni · 02-10-2010

On my part, your long post is appreciated. Well, in Supervisor Desktop - you are able to see who the longest available is in a CSQ... do you think it's possible to have that information shown on a WallBoard?Agreed, the system can change at any given ...

CharleinBarni · 02-10-2010

That's a great question! I too would like to know this answer.

CharleinBarni · 01-19-2010

For non agent calls we have purchased a low cost tool called Syn-AppsPretty basic. http://www.syn-apps.com/products/software - it works

Member Since	‎11-20-2008 04:45 PM
Date Last Visited	‎08-18-2017 03:54 AM
Posts	10

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Not Hunt Group, Actual Call to Queue Broadcast Agent Phones?

Re: wall board

Re: wall board

Re: CDR analysis for CME