I am trying to create an administrator controlled Cancel feature for courtesy callback. I wanted to see how to do 3 things as it relates to purging calls.Purge all callbacks - This routing control value at the time of the initial callback setup in ca...

I am trying to generate some custom reports for courtesy callback.  My query is not working quite the way I though.  I am trying to create a summary report that counts the number of pending callbacks that have zero retries.We are using UCCE 12.6.Here...

I have implemented courtesy callback.  One challenge I have though it sometimes sessions are stuck in the CallbackWait app in scenarios where the voice gateway is rebooted/fails or maybe I was updating the call studio app and made a mistake initially...