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spage
Level 1
Level 1
Member since ‎01-26-2010
‎08-18-2017
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UCCX 7.0.1SR5 Redirect call 2 new CSQ if group of resources isn’t available

01-26-2010
I have a group of resources that will be assigned all multilingual CSQs.  If a multilingual call comes in, I want the script to check if there is a multilingual (ML) resource logged in before putting the call in the multilingual CSQ.  Once the call i...

UCCX 7.0.1SR5 Time of Day as a parameter?

01-26-2010
Is there a way to script Time of Day as a parameter?  I am trying to implement an open/close time for our call center within the script.  However, the open/close time will change depending on the client and when their DST starts and ends (DST is diff...
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Member Since ‎01-26-2010 02:34 PM
Date Last Visited ‎08-18-2017 03:54 AM
Posts 3