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My customer needs to route the call one way if there are agents logged in but not ready, and another way if there are no agents logged in at all. Is there a way to script this in ICM 7.0?
Sorry if this is a simple question, but does anyone know a way for a user who is on hold in the ICD queue to press a key in order to be transferred to a voice mail box and exit the system?
We have set up a couple of meet-me conference bridges which our customers can call into directly. One of our engineers raised the possibility that if someone surruptitiously remains on the conference after all the other participants have hung up, the...
We can conference (internal) ip phone calls all day and can conference calls through the h.323 gateway if both calls are outbound. But if we try to conference an inbound call with any other kind of call (inbound/outbound/ip phone) the first caller ha...
An admittedly basic question, but one which I have gotten conflicting feedback on: We want to set up a two-CM cluster using an MCS-7822 and an MCS-7825. The 7825 has significantly more horsepower than the 7822, so would it best be used as the publish...
Yes, that is how we ended up getting it to work. Didn't know about the CRA editor at the time I asked the question, but with a little trial and error it turned out to not be as difficult as I thought.
