estillman
Level 1
Level 1
Member since ‎06-27-2022
‎08-08-2022

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  • 9 Posts
  • 0 Solutions
  • 10 Helpful votes Given
  • 5 Helpful votes Received
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We have approximately 2-3 thousand users of Finesse through Google Chrome. The issue they experience is that around every 30 minutes, the user is put into 'Connection Failure' where they will be dropped out of the Agent queue. Not only do they need t...
Hi I have a third-party application called InGenius that is logging its unique call id in Decimal format. It appears to be in all instances the 'dwCallID' which is created using the formula below (from DevNet). My challenge is find the Global Call ID...
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Member Since ‎06-27-2022 02:28 PM
Date Last Visited ‎08-08-2022 11:44 AM
Posts 9
Total Helpful Votes Received 5
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