Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
We have approximately 2-3 thousand users of Finesse through Google Chrome. The issue they experience is that around every 30 minutes, the user is put into 'Connection Failure' where they will be dropped out of the Agent queue. Not only do they need t...
Hi I have a third-party application called InGenius that is logging its unique call id in Decimal format. It appears to be in all instances the 'dwCallID' which is created using the formula below (from DevNet). My challenge is find the Global Call ID...
Hi Gerry The queue is a secondary issue and it sounds from your post we could address it. However, the problem to solve is agents going into Connection Failure
HI Mark.Cains That it is the wild part. I wish we could get a developer from Cisco to literally walk through Chrome using breakpoints and watch the console live.
