About scoffman

scoffman · 09-07-2022

Hey all,I've been racking my brain around this issue. I have searched to my hearts content and now I'm asking the community because I can't find the information on my own. I have two users who while on active outbound calls which they initiated, and ...

scoffman · 09-08-2022

Have you tried the factory reset method using the keypad?Step 1 Unplug the phone:If using PoE, unplug the LAN cable.If using the power cube, unplug the power cube.Step 2 Wait 5 seconds.Step 3 Press and hold # and plug the phone back in.Step 4 Whe...

scoffman · 09-07-2022

Hi Roger,Wont that cause other issues with their phone?

scoffman · 09-07-2022

This sound like a configuration issue to me. Have you verified that the Phone and DN are configured to allow inbound calls? Is the phone added to the correct Device Pool? Do both the phone and the DN have the appropriate CSS? I believe the CSS on the...

scoffman · 09-07-2022

Have you checked the power inline status of the switchport? These phones only work with UPoE or PoE Class 4. This means the switchport you connect it to needs to have PoE class 4 capabilities.

scoffman · 09-07-2022

How about trying a factory reset on the phone? I've had several refurbished phones that would get stuck like that and performing a factory reset cleared the issue. I believe there was a hand configured setting that overrides any option the DCHP serve...

Member Since	‎06-28-2022 05:59 AM
Date Last Visited	‎05-08-2023 12:00 PM
Posts	6

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