Thats correct. Unless supervisor is associated to the call, even supervisors will not be able to DROP call. In short, only the associated agents to the call/dialog will be able to take actions on the call/dialog.Note: Supervisor's functionality such ...

Hi Victor, This behaviour has been changed as part of security enhancements defect CSCwb13807. from Cisco Finesse v12.6(2). Related query - https://community.cisco.com/t5/contact-center/finesse-dialog-api-end-silent-monitoring-as-admin/m-p/5244783#M1...

Hi @pravin1 , please load the Finesse OOB desktop and look for the source (in debug console) TimedCallbackWorker.js and its invocation in openfire.js to know how we have implemented the above. Hope that should help you out to implement the same.

Hi @oabulaban, as suggested earlier, did you find an error related to connection timeout in web proxy logs? Also, how does custom desktop make a connection to Openfire? Is it a single smack client connecting directly to Openfire/Finesse server, or do...

Which client library is being used by your customer for XMPP connection?  Finesse desktop uses the Strophe library and in earlier versions <12.0 Jabberwerx library, and so far, we have not witnessed the issue you are observing.