Hi jozefnad,Could you please try
user.getDialogs({
onLoad : _handleDialogsLoaded,
onCollectionAdd:_handleDialogsAdd,
onCollectionDelete:_handleDialogsDelete
});
in
handleUserLoad
fn and check if...
Hi HassnainMurtaza77
For UCCE system, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/User/guide/ucce_b_ucce_b_outbound-option-guide-for-unified_1261/ucce_b_ucce_b_outbound-option-g...
Hi smeegada1,
May I know what kind of outbound call are you expecting to perform? If the plan is to make route-point outbound call, you can achieve the same with consult api's in Finesse. - Your custom gadget can make WebService A call- Upon successf...
Hi Muhammad,
First of all, sorry for the delayed response. For customer inbound call, DROP call action should not have been present in first place. Could you please elaborate the test case your are executing?. i.e is it just the customer in bound ca...
Hi Muhammad,
Thats the good finding to track down the actual issue. As you already pointed out in logs, CTICallFailedEvent event from CTI backend is causing the error you observe in desktop. I suggest you to contact TAC to root cause the actual issue...
