Hi @pravin1 , please load the Finesse OOB desktop and look for the source (in debug console) TimedCallbackWorker.js and its invocation in openfire.js to know how we have implemented the above. Hope that should help you out to implement the same.

Hi @oabulaban, as suggested earlier, did you find an error related to connection timeout in web proxy logs? Also, how does custom desktop make a connection to Openfire? Is it a single smack client connecting directly to Openfire/Finesse server, or do...

Which client library is being used by your customer for XMPP connection?  Finesse desktop uses the Strophe library and in earlier versions <12.0 Jabberwerx library, and so far, we have not witnessed the issue you are observing.  

We have used the WebWorker thread to run in the background, which does ping-pong with the main thread responsible for doing the XMPP ping. In your case, it would be Jabberwerx, which has the default HeartBeat mechanism implemented in its implementati...

You must be hitting the defect - CSCvx68660. All the latest browsers throttle requests when the application is idle to optimise resources. Finesse Desktop has solved this issue in all the versions.  Please consider fixing the same in your custom clie...