Hello, Short version is in CCx 8.5(1) I need to limit the number of calls in queue to <= 16, but my callflow allows a 15 second to a minute where additional calls can sneak in. Call volume is high enough that the customer has noticed up to 20 calls...
Hello, I have installed the CRA editor 3.1 included with IPCC Express 3.5(2), but the application does not start. a double-click on the application icon or an associated script file only briefly shows the splash screen, then nothing. I've used the ...
Is there a tool or simple SQL query to migrate 80-100 phones from a CallManager system to Call Manager Express? I moving a site using a remote cluster to a stand alone CME install. Mainly I want the MAC addresses and line assignments for all phones ...
Thanks for the detailed video. But I have a question on what it takes to make new versions of Crome happy with their Certificate Transparency requirements. What is the best approach to use for a private CA, and would you have a sample template chan...
"1. Select Resource with Connect = No" seems the best way to go in my situation. A global variable would drastically reduce the timeframe for the race condition, but this eliminates it.As for the original subject line for anyone else searching and ...
I'm using the Get Reporting Statistic (Contacts Waiting[CSQ]) step. My problem is there is an opening during the time when a caller is entering their account number that additional callers can be doing the same thing and will not be picked up by th...
Thanks, I did not know BAT had an export. It looks like it was not available until ver. 4.4, but my system has 4.3(1). Is there a way to upgrade BAT without upgrading the CallManager? Or run it from another system?
