Collaboration Videos

This video talks about how to Export Data from CUCM using Bulk Administration Tool (BAT) ... View more

  The SX80 codec can be factory reset in several ways: By issuing the xAPI command: xCommand SystemUnit FactoryReset Confirm: Yes By using the Touch panel: Settings - Administrator Settings - Reset The Procedure i have explained in this video is doing a factory reset using a physical button. By using the following power button sequence: 1. Power down the unit by holding the power button in for 5 seconds.  2. From a cold start, press and hold the power button in for 10 seconds until the power LED starts to blink.  3. Press the power button twice within 2 seconds and the codec will reboot with default settings.  4. The unit is now reset to factory defaults.   Here is the Serial output, at the time of factory reset.   Hardware-triggered factory reset being performed Shutting down Unmounted /oldroot/run Unmounted /oldroot/proc Unmounted /oldroot/dev/shm Unmounted /oldroot/dev/pts Unmounted /oldroot/sys/fs/cgroup/systemd Unmounted /oldroot/sys/fs/cgroup/cpuset Unmounted /oldroot/sys/fs/cgroup/debug Unmounted /oldroot/sys/fs/cgroup/cpu,cpuacct Unmounted /oldroot/sys/fs/cgroup/memory Unmounted /oldroot/sys/fs/cgroup/devices Unmounted /oldroot/sys/fs/cgroup/net_cls Unmounted /oldroot/sys/fs/cgroup/blkio Unmounted /oldroot/dev Unmounted /oldroot/sys/fs/cgroup Unmounted /oldroot/sys Unmounted /oldroot losetup: /dev/loop0: No such device or address Unmounting flash disk Restarting system.   ... View more

Factory Reset Dx80 Endpoint ... View more

      How to Configure Missed Call Notification in CUC 11.x In this video, I'll show you how to configure the missed call notification feature in CUC 11.x, this is not available on previous releases I used Exchange 2013 for this test, the user already had his mailbox created and was able to send/receive emails, there is no other integration between CUC and Exchange right now. The related documentation is here: Release Notes http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/release/notes/11_0_1cucrn.html#pgfId-2034620 System Administrator Guide http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/administration/guide/b_cucsag/b_cucsag_chapter_01011.html This video comes from a request I got on LinkedIn, but didn't have CUC at the time.   Any questions, comment, etc. you can reach me at javalenc@cisco.com ... View more

    I have recorded this guide for SIP Normalization on call manager and also have elaborated a little bit on how we use the Lua scripting.   A SIP Normalization script could really help the customer as a workaround or a permanent solution for issues related to calling and CLID.   Disclaimer: Cisco TAC does NOT support SIP Normalization scripts. If the customer has already applied a script, TAC does NOT troubleshoot it. It is the customer's responsiblity to make it work. ... View more