I am currently having a problem viewing queue statistics via the RTM as we currently have JRE version 1.4 installed on the server, but JRE 1.3.1 is required.Is it safe to simply uninstall JRE 1.4 and install 1.3.1 on the IPCC express server?My concer...

Hello All,I am having a problem with regard to Long Distance calls not showing up in CAR reports as well as all calls are displaying with a QoS value of N/A.I believe I have the necessary CDR and CMR collection flags enabled.CDR Enabled FlagCall Diag...

When a Unity account is first created, the default greeting is a recording reading off the extension number configured on the Unity profile.When a user first logs into their account during self-enrollment, they are prompted to change this by either r...

Is there an easy way of producing a report on all the existing IP phones configured on a Call Manager Server. I would like to produce a report that consists of device name, directory #, partition, calling search space,etc.Any help would be appreciat...

A customer has a 7912 IP phone in the lobby of their building. They are big on security and want to block access to the network configuration data. Is there any way to prevent this info from displaying when a user hits the Menu button>Settings>Netw...