I am doing some research on Contact Center and how it improves performance and efficiency. What I want is something I can back into $$$$. Abandoned calls when chat lowers to x, Agents can handle x chats vs calls, Avg duration of calls goes from x to ...
Communication is the key to any successful adoption. All forms, whether email, in message boards, in all hands meetings, etc. Find fun and innovative ways to communicate to ensure your teams will get excited about something new.
I have used Webex for many years and have to say they really listen to their community. They integrate and add features that their public actually needs and uses on a daily basis. Webex is such an easy self learning tool, but also has such an effecti...
