Just had to use the new firmware 9-2-2 and that fixed the issue for me Hope that helps ... View more

File is now cached as well Skinny Music On Hold Status - group 0 Active MOH clients 0 (max 210), Media Clients 0, B-ACD Clients 0 File flash0:/music-on-hold.au (cached) type AU Media_Payload_G711Ulaw64k 160 bytes Moh multicast 239.1.1.1 port 2000 route 192.168.102.1 192.168.102.129 192.168.102.225 File play position 24 file type 3 current type 3 Play offset 24984, Write offset 504000,File start 24 end 496521 File buffer at 2B39D3B4, buffer size 512000 RTP ssrc EBCA022E timestamp_offset 0 position AAEA reposition 0 Max process service interval 43999 (last 43999) Min interval 20000, missed 0 run 0 (us) moh_process_service counter 21729 Max Media process interval 598342 (last 598342) run 0 (us) File system max access time 4233 (us) (last 1307) with late-reads 0 0 clients interrupt service, 0 process level 0 no-conversion, 0 a-to-mu, 0 mu-to-a 0 packets serviced at interrupt, 0 at process - ... View more

Is this a normal debug for when a call is placed on hold? Oct 14 21:09:40.327: ephone_hold_resume ignored for s2s set on dn=1 chan=1 hold=1 callID=19 Oct 14 21:09:40.331: skinny_find_mohgroup_by_dn: dn=1, chan=1, callState=9(HOLD), peer_dn=2 Oct 14 21:09:40.331: skinny_find_mohgroup_by_dn: internal peer_dn(2) put on hold by DN(1) Oct 14 21:09:40.331: skinny_match_mohgroup_by_dn_ext: dn=1, chan=1, holder callState=9(HOLD) Oct 14 21:09:40.331: *** dn_index=1, incoming=0, dn_ext='9902', called#='9907', calling#='9902' Oct 14 21:09:40.331: McastMoh is Available for moh-group 0 Oct 14 21:09:40.331: SkinnyGetMohMulticastInfo: dn=2, chan=1, peer_dn=1, peer_chan=1, dn callState=4(CONNECTED), peer_dn callState=9(HOLD) Oct 14 21:09:40.331: skinny_find_mohgroup_by_dn: dn=2, chan=1, callState=4(CONNECTED), peer_dn=1 Oct 14 21:09:40.331: skinny_match_mohgroup_by_dn_ext: dn=1, chan=1, holder callState=9(HOLD) Oct 14 21:09:40.331: *** dn_index=1, incoming=0, dn_ext='9902', called#='9907', calling#='9902' Oct 14 21:09:40.331: SkinnyGetMohMulticastInfo: no internal-call rule, use moh-group 0 ... View more

Hi Adam Ill try the orginal wav file that was supplied in the tar file, thought that it could have something wrong with it so I created my own test file Just to confirm the file should be cached right? Also if I remove the mulitcast command then it will just be unicast to the phones I assume? That way I can check to make sure the file is good? Cheers ... View more

Thanks for the reply Ive tried that and still no luck - looking at the debug ephone moh it looks like the moh is being streamed but yea nothing comes to the phone. Is there anyway to debug this? I would open a TAC but we dont have a contract support number for this customer yet! Cheers ... View more