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Hi AllI know from a script how to send notifications to a supervisor if no agents are ready but how can you acheive this if there are no calls coming inbound/no script is activated? I haved looked through the supervisor work flow administrator and th...
Hi AllI am calling a subflow from a main script however none of the prompts will play. Unable to do a debug as its a subflow however if I set this up as a normal script the prompts work...Any ideas?
Hi AllI thought it was possible to set up a system wide configuration setting so that when a user is being played a subscribers greeting, the system will straight away afterwards play a message to say "press 0 if you would like to return to the opera...
Hi AshDo you know where you go to set a password on a reservation meeting scheduled in outlook? This is blanked out when I select use my ID as the meeting ID. I did read somewhere that passwords can be set however maybe I assume this is for new meeti...
Hi PamDid you manage to find out where to download the outlook plugin? Can you confirm if you need to upload the license file before this is made available?Also without the Web Scheduling server, are you still able to download this plugin?Cheers
