hi, I understand that in IPCC(CCM+IVR+ICM)NIC will not come into play at all and CCM can be configured as post-routing client.In this case, to make the ICM up and runningnic process will not play any role!? If it is prerouting, and NIC is configu...

hi, I think NIC is one of the processes of ICM router. In order to make the ICM services up and running, all the process must be started initially. So what is the point in having a external nic simulator, if already a NIC process is up and running ...

Thanks for your reply. 1) Is there any link, which explains GED-145 specification?2) Apart from providing customer related details to the script, what else could bethe value added services the external application may provide to the script typically...

hi, I am novice for ICM scripting. I would like to know1) why we need Gateway Object to communicate with the external applications providing customer details when we have "Database Lookup object" to fetch any data from external database(customer sp...