About PhillDay1

PhillDay1 · 02-24-2012

We have a requirement from our client running UCCX version 8.5 to route calls within a certain time period to the same agent that dealt with the last call from that specific calling number. I recognise that this is probably a fairly complex scriptin...

PhillDay1 · 02-05-2012

Hi, I have an interesting issue I've not come across before, and I'm sure there will be an easy answer. I have a CUCM SIP trunk, with pretty much default settings going out to an SP. I want to have my outgoing ANI display as e164 (including the +)...

PhillDay1 · 04-18-2012

Hi Mikael,I have attached a wor doc with a screen shot.ThanksPhill

PhillDay1 · 02-29-2012

I haven't had the chance to test it yet, I need to add all the trimmings such as prompts and timers etc, and I'll add it to the live system early next week. Nonetheless I'm buoyed by your response given that you clearly have a deeper knowledge of t...

PhillDay1 · 02-29-2012

...OK I've slept on it, and drawn up the attached. If I'm reading you correctly, this would do the trick?

PhillDay1 · 02-28-2012

…ok I have a couple of questions then, and apologies if this is turning into tuition, but although I’ve worked with scripts for a while, they have never needed to do anything like this! My assumption is that the “session input” in this scenario woul...

PhillDay1 · 02-28-2012

...Actually, here is a rough sketch of what I think I want to achieve. I've attached the AEF below - not sure if it will come across. Where I get slightly lost is with the Get Session Info step. I can't work out how I extract the information I need...

Member Since	‎02-05-2012 01:19 AM
Date Last Visited	‎06-12-2018 05:59 PM
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UCCX Scripting question

CUCM SIP Trunk IE delivery

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