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Hiwe have a CRM integration using the Cisco Jabber SDK Browser Add-on 11.8 in Deskphone mode. One of our customers wants to use the Cisco IP Communicator.In the "Getting Started Guide" I found the following: Desk phone mode: Control of a physical...
Hihow can I automatically dial a phone number with an extension using the Cisco Finesse API? E.g. I would like to dial company phone 555-1122 and extension 1234. Can I include a special character like a comma (,) to insert a pause? Then I could use t...
We have the same problem. This feature is currently not available on the API, only in the Finesse agent desktop. I have no information when this feature will be available.
