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I would like to have a reporting every 30 minutes for the work day during a week, with who's loged-in who's loged out?Could someone give me an issue to do it?Thanks
With Desktop Administrator, is someone can give me an issue to map the agent from a specific team with a specific Work Flow Group and a specific Etnreprise Data Layout?Thanks to help me
Can someone say me when a call is considered as abandonned in the historical report. We've a enormous number of abandonned call in our repport, and I don't know if it's a script problem, an application problem, or agent availabiltity problem.Is possi...
I would like do make a script to ask to a caller to give his Zip Code and based on this Zip code forward the call to a queue, or a n°. I don’t find a way to map the zip code given by the caller to all ZIP for the region …Can somebody help me?Thanks
Is it possible to map an SSID with a Group on the Tacacs server ?I've differents SSID (and VLAN) on my AP1200 with MAC-address authentication, and I would like to authorized a MAC only for thi SSID with a ACS group.SSID "A" with MAC "A"SSID "B" with ...
I’ve still need some help; I’ve a problem with the following script: I do a “get digit string” to the “getzip” variable string to have the Zip code of the caller, then after a “DB read” and “DB get” based on the “getzip value” and compare this new v...
Thanks For the info's.I just need to map ZIP code from belgium.I would like to avoid to use database query, but if there are no other ways, I will create a new database in one of my SQL's. I've already have the ZIP--Town in a xls sheet. Then it would...
The sevice start with the sqlsvc account, this account has the same password as sa. But I don't find where can I view/change my password for the database monitor.Can help me ?
