I would like to have a reporting every 30 minutes for the work day during a week, with who's loged-in who's loged out?Could someone give me an issue to do it?Thanks

With Desktop Administrator, is someone can give me an issue to map the agent from a specific team with a specific Work Flow Group and a specific Etnreprise Data Layout?Thanks to help me

Can someone say me when a call is considered as abandonned in the historical report. We've a enormous number of abandonned call in our repport, and I don't know if it's a script problem, an application problem, or agent availabiltity problem.Is possi...

I would like do make a script to ask to a caller to give his Zip Code and based on this Zip code forward the call to a queue, or a n°. I don’t find a way to map the zip code given by the caller to all ZIP for the region …Can somebody help me?Thanks

Is it possible to map an SSID with a Group on the Tacacs server ?I've differents SSID (and VLAN) on my AP1200 with MAC-address authentication, and I would like to authorized a MAC only for thi SSID with a ACS group.SSID "A" with MAC "A"SSID "B" with ...