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HI..Can someone please tell me how to calculate Abandoned Calls from Termination Call Detail Table ?."abandoned while waiting in the queue + the number of calls abandoned while ringing at the agent phone + abandoned while agent hold on + all agent ar...
i want to distinguish the reason of missed calls. so I can rely on Termination Call detail table to distinguish missed calls. I hope I can get some advice from the cisco community and experts. Have a great day!
hi, i am a cisco beginner. and I use Cisco Jabber, i have a question that I hope you can answer: "how can we distinguish missed calls? For example: Customer hangs up when listening to IVR, customer hangs up when ring agent, all agents are busy, agent...
thanks for your reply, i am trying to find and distinguish missed calls. eg: customer hangs up when ring agent, the customer stamps when the agent holds the machine , agent did not answer the call.... i don't understand received all the call deposi...
thanks for your reply, i am trying to find and distinguish missed calls. eg: customer hangs up when ring agent, the customer stamps when the agent holds the machine , agent did not answer the call.... i don't understand received all the call deposi...
I hope I can get some tips or tricks from the Community of Cisco experts and peers. eg I can distinguish missed calls from which tables, from which columns in the table,... have a great day.
i using Cisco jabber to connect my CRM Voice, and i have a problem :"i can't distinguish missed call." i try to distinguish when i using Call Disposition Code in Termination Call Detail Table. example: call disposition code: 3 - customer hangs up whe...
