HI..Can someone please tell me how to calculate Abandoned Calls from Termination Call Detail Table ?."abandoned while waiting in the queue + the number of calls abandoned while ringing at the agent phone + abandoned while agent hold on + all agent ar...

i want to distinguish the reason of missed calls. so I can rely on Termination Call detail table to distinguish missed calls. I hope I can get some advice from the cisco community and experts. Have a great day!

hi, i am a cisco beginner. and I use Cisco Jabber, i have a question that I hope you can answer: "how can we distinguish missed calls? For example: Customer hangs up when listening to IVR, customer hangs up when ring agent, all agents are busy, agent...