I have three known users with a 7960 IP phone that is having problems with their "Messages" button. Their "Messages" button only responds when they have new voice mail. This prohibits them from accessing their voice mail account from their phone when...

I have a supervisor receiving the following message when opening CAD: "The Cisco Agent Desktop Software Update Failed." I verified that this user is an administrator on the machine and configured identical in ICM to the other supervisors with CAD. I ...

I have an agent that when trying to logon to the CAD application she receives the message, "The Cisco Agent Desktop software update failed." To my knowledge, she is the only agent receiving this message.

I am receiving the following error when trying to add a new agent/supervisor in the Agent Explorer on the HDS server: Configuration ManagerFailed to update the database SQL Server Error Error: 2627, State 2, Severity: 14Violation of UNIQUE KEY const...

I have been unable to uninstall the Cisco Desktop Supervisor portion of the CAD application. When I click “Change/Remove” from Add/Remove Programs the application does not remove. I receive no message. I was able to uninstall the Agent portion withou...