Building a new CCX sounds exciting! For transferring customers between agents while retaining info, scripting in CCX should handle it. Prioritizing top customers through ANI-based priority sounds solid. For engaging account top follow login teams on ...
I'm sorry to hear that your demo kit is currently in repair. As for delaying the Cisco from sending digits, have you tried adjusting the DTMF tones delay settings in the Cisco system? Alternatively, you can also try adjusting the settings on the Viki...
