Hi Cisco,I've already opened case here https://mycase.cloudapps.cisco.com/693953508/summary, but they said I need to contact DevNet for this issue. Previously we purchased Developer support tickets via https://developer.cisco.com/site/support/ but th...

The JTAPI Dev Guide indicates the following code can be used to auto-update the jtapi.jar:Provider provider = peer.getProvider(provString);String url = ( (CiscoProvider) (provider)).getJTAPIURL(); provider.shutdown();Component serverComponent = updat...

Call scenario is like this:- Agent1 calls Agent2 which answers, call1.- Supervisor1 starts monitoring Agent1 (JTAPI call1.startMonitor(Supervisor1...Agent1))- Supervisor2 starts monitoring Agent2 (JTAPI call1.startMonitor(Supervisor2...Agent2)) Is th...

I notice in the JTAPI Developers Guide that getAddress() is the only method for CiscoAddrRemovedEv (other than inherited methods). However, when I check the definition of CiscoAddrRemovedEv in NetBeans it shows both getAddress() and getTerminal(): pa...

Trying to establish a TLS connection to CUCM and get this exception thrown when calling CiscoJtapiProperties.updateCertificate().java.lang.Exception:  JTAPIProperties.updateCertificate : Certificate update failed, reason= 0 UpdateCertificate failed'W...