Trying to establish a TLS connection to CUCM and get this exception thrown when calling CiscoJtapiProperties.updateCertificate(). java.lang.Exception:  JTAPIProperties.updateCertificate : Certificate update failed, reason= 0 UpdateCertificate failed' What does this mean? Both the CTLFile.tlv.sgn and JtapiServerKeyStore-*-* files appear in the location specified by the cert path but the JtapiClientKeyStore-*-* file is missing. Any ideas? Thank you, Derrick ... View more

Calls are being routed to JTAPI extensions but no JTAPI events are received are received for offered, ringing, etc, in spite of observers being registered for this address.  See extension 4912 in the attached jtapi log. Any ideas? Thanks. ... View more

Hi All, Any ideas why JTAPI cannot connect to provider: 28: Jan 17 11:25:15.627 EST %JTAPI-PROTOCOL-7-UNK:(P1-10.40.95.53) [main] sending: com.cisco.cti.protocol.ProviderInitRequest {   sequenceNumber  = 0   provider        = 10.40.95.53   qbeClientVerion = Cisco JTAPI 10.5(2.10000)-3 Release   applicationID   = T-Server   pluginName      = CiscoJTAPI   } 29: Jan 17 11:25:15.628 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) ReceiveThread starting up... 30: Jan 17 11:25:15.638 EST %JTAPI-PROTOCOL-7-UNK:(P1-10.40.95.53) received Response: com.cisco.cti.protocol.ProviderInitResponse {   sequenceNumber = 0   result         = 0   providerInfo   = 10.5.2.13037-1.i386   pluginVersion  = 10.5.2.10000-3.i386   pluginLocation = http://10.40.95.53/plugins/   providerID     = 33554474   nonce          = fe6f7332-0ecb-4c2a-99d6-2767f0d9d06e   certificate    = 963@[30,82,03,BF,30,82,02,A7,A0,03,02,01,02,02,10,69,A6,E4,57,1B,45,FF,63,C0,D2,B0,A8,52,26,C8,78,30,0D,06,09,2A,86,48,86,F7,0D,01,01,05,05,00,30,6F,31,0B,30,09,06,03,55,04,06,13,02,55,53,31,17,30,15,06,03,55,04,0A,0C,0E,43,69,74,69,67,72,6F,75,70,20,49,6E,63,2E,31,0F,30,0D,06,03,55,04,0B,0C,06,31,35,38,31,34,37,31,18,30,16,06,03,55,04,03,0C,0F,56,4D,2D,43,43,43,4D,31,2D,43,43,4D,53,31,30,31,0B,30,09,06,03,55,04,08,0C,02,57,41,31,0F,30,0D,06,03,55,04,07,0C,06,57,61,72,72,65,6E,30,1E,17,0D,31,36,31,31,31,36,31,36,31,30,35,32,5A,17,0D,32,31,31,31,31,35,31,36,31,30,35,31,5A,30,6F,31,0B,30,09,06,03,55,04,06,13,02,55,53,31,17,30,15,06,03,55,04,0A,0C,0E,43,69,74,69,67,72,6F,75,70,20,49,6E,63,2E,31,0F,30,0D,06,03,55,04,0B,0C,06,31,35,38,31,34,37,31,18,30,16,06,03,55,04,03,0C,0F,56,4D,2D,43,43,43,4D,31,2D,43,43,4D,53,31,30,31,0B,30,09,06,03,55,04,08,0C,02,57,41,31,0F,30,0D,06,03,55,04,07,0C,06,57,61,72,72,65,6E,30,82,01,22,30,0D,06,09,2A,86,48,86,F7,0D,01,01,01,05,00,03,82,01,0F,00,30,82,01,0A,02,82,01,01,00,AB,7F,94,B4,DD,1F,2D,80,69,83,3E,28,5A,8A,5D,3D,84,07,95,A0,85,F7,B0,E1,9E,FF,6F,C7,CB,7F,20,1B,13,67,A9,00,6C,94,CA,39,31,0C,58,8F,50,31,B6,8F,BD,2A,EB,7D,A3,A4,6B,9F,73,14,34,A7,97,19,63,87,BD,8C,C0,82,2F,21,EC,C7,B2,58,56,74,5B,9E,CB,41,A5,8B,66,EB,C3,A6,46,AF,CA,4A,3D,57,05,1E,77,71,82,B6,2F,CD,66,74,71,01,62,DF,20,E4,E3,8C,A4,FA,13,36,69,53,AD,D1,A8,E6,86,A9,54,84,2C,C2,C7,BD,7F,48,7D,D7,09,A5,35,29,22,86,BA,C1,9E,DA,2B,D0,15,21,DF,99,8B,0B,91,25,58,65,A7,DA,CA,E9,6D,F8,99,D4,6C,DB,DC,97,44,F9,F7,54,B8,D8,83,F3,04,C9,42,DA,2E,9D,56,E7,3D,BD,43,39,3E,EC,40,89,E0,70,0A,BD,AC,77,36,9F,F7,0B,B3,04,51,C6,59,98,91,51,66,C3,B0,EE,97,14,DE,86,13,0A,2F,ED,7C,65,C4,EE,B6,17,BC,DF,9B,B2,CA,81,29,5B,75,14,0A,3F,25,D9,7A,0F,0C,FA,BA,FA,27,74,8A,9D,65,6D,44,46,1E,57,02,03,01,00,01,A3,57,30,55,30,0B,06,03,55,1D,0F,04,04,03,02,02,BC,30,27,06,03,55,1D,25,04,20,30,1E,06,08,2B,06,01,05,05,07,03,01,06,08,2B,06,01,05,05,07,03,02,06,08,2B,06,01,05,05,07,03,05,30,1D,06,03,55,1D,0E,04,16,04,14,C7,3F,2D,6E,63,B5,55,1C,5D,C8,2A,70,04,2F,8F,6E,67,E6,50,76,30,0D,06,09,2A,86,48,86,F7,0D,01,01,05,05,00,03,82,01,01,00,24,BE,76,8F,12,B5,E9,B6,65,31,11,BC,85,3A,A0,FB,46,70,B0,88,6C,82,C4,10,65,B9,BF,D3,0C,D9,55,19,83,65,0F,EB,C7,A9,18,57,89,2F,E2,EF,B7,BA,59,00,A1,3F,A6,78,D6,05,72,4F,10,68,49,40,3B,93,6B,2F,05,DA,B0,59,3D,EA,36,FC,DE,9F,B0,26,06,98,63,81,96,EE,6F,38,DC,9A,50,BD,0F,66,72,77,2D,E8,4A,F1,66,C7,E7,4E,73,07,39,5A,49,3C,C7,C7,4F,88,02,20,6E,E1,32,64,E0,94,26,DE,5B,35,61,1F,E2,42,73,6F,3B,BC,09,87,01,9E,DA,C7,01,88,D2,9B,78,81,6C,B9,7A,0C,F2,C3,90,0F,41,9E,A4,46,25,24,9E,60,00,8B,89,90,9C,A2,C4,76,39,AD,7B,20,06,67,BF,EA,B0,9C,45,30,56,6A,AA,68,0B,63,80,B1,B2,04,E6,73,F8,FC,36,B3,4D,C2,4A,E9,6A,4E,BE,36,9D,23,07,B4,77,7B,95,26,4F,5B,90,01,C6,6E,2B,21,13,95,82,DE,41,B4,42,56,B6,77,32,9D,51,71,BB,60,90,94,3F,2C,FE,FE,59,EE,C9,F6,6D,B7,87,EE,60,DA,72,33,87,20,7F,AA]   } 31: Jan 17 11:25:15.651 EST %JTAPI-CTIIMPL-7-UNK:(P1-10.40.95.53) Provider.info(Entering encryptText) 32: Jan 17 11:25:16.079 EST %JTAPI-CTIIMPL-7-UNK:(P1-10.40.95.53) Provider.info(Exiting encryptText) 33: Jan 17 11:25:16.079 EST %JTAPI-CTIIMPL-7-UNK:(P1-10.40.95.53) Provider.info(Entering encryptText (Asym) function ====>) 34: Jan 17 11:25:20.642 EST %JTAPI-PROTOCOL-7-UNK:(P1-10.40.95.53) received Event: com.cisco.cti.protocol.ProviderClosedEvent {   eventSequence = 0   reason        = 4   } 35: Jan 17 11:25:20.642 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) EventThread: queuing com.cisco.cti.protocol.ProviderClosedEvent 36: Jan 17 11:25:20.642 EST %JTAPI-CTIIMPL-7-UNK:(P1-10.40.95.53) EventThread handling event com.cisco.cti.protocol.ProviderClosedEvent[0] 37: Jan 17 11:25:20.643 EST %JTAPI-PROTOCOL-7-UNK:(P1-10.40.95.53) Received ProviderClosedEvent 38: Jan 17 11:25:20.646 EST %JTAPI-PROTOCOL-7-UNK:(P1-10.40.95.53) received Event: com.cisco.cti.protocol.ProviderOutOfServiceEvent {   eventSequence                 = 1   PROVIDER_OUT_OF_SERVICE_EVENT = 200   } 39: Jan 17 11:25:20.646 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) EventThread: queuing com.cisco.cti.protocol.ProviderOutOfServiceEvent 40: Jan 17 11:25:20.646 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) ReceiveThread: shutting down 41: Jan 17 11:25:20.648 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) ReceiveThread: waiting for exit 42: Jan 17 11:25:20.650 EST %JTAPI-CTIIMPL-7-UNK:(P1-10.40.95.53) ReceiveThread: caught java.net.SocketException: Socket closed 43: Jan 17 11:25:20.651 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) ReceiveThread: exiting 44: Jan 17 11:25:20.651 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) ReceiveThread: notifying handler of demise 45: Jan 17 11:25:20.652 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) ReceiveThread: finished shutting down 46: Jan 17 11:25:20.652 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) EventThread: shutting down 47: Jan 17 11:25:20.652 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) EventThread: finished shutting down 48: Jan 17 11:25:20.652 EST %JTAPI-CTIIMPL-7-UNK:(P1-10.40.95.53) EventThread handling event com.cisco.cti.protocol.ProviderOutOfServiceEvent[1] 49: Jan 17 11:25:20.657 EST %JTAPI-CTIIMPL-7-UNK:(P1-10.40.95.53) caught java.lang.NullPointerException java.lang.NullPointerException   at com.cisco.cti.client.implementation.Provider.EnumerateDevices(CTQF)   at com.cisco.cti.client.implementation.Provider.FeatureActivated(CTQF)   at com.cisco.cti.client.implementation.Provider.I(CTQF)   at com.cisco.cti.client.implementation.Provider$EventThread.messageReceived(CTQF)   at com.cisco.cti.util.MessageThread.append(CTQF)   at com.cisco.cti.util.MessageThread.CTQF(CTQF)   at com.cisco.cti.util.MessageThread.run(CTQF) ... 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