About ayush.shyam

ayush.shyam · 07-27-2020

Hello Sandbox Team, In the Collaboration section, we have only 2 PCCE labs. 1. PCCE 11.52 PCCE 12.0 Can we also have PCCE 10.5 lab as we don't have this LAB and our application must support a 10.5 version? Please help me with this if possible.

ayush.shyam · 07-26-2020

Hello All, Today I reserved the PCCE 12.0 LAB and Finesse login is not working message appears "Device not accessible. Contact your system administrator." Then I had a look in CUCM and found that all phone's statue is None. (All phones are not regist...

ayush.shyam · 06-23-2020

Hello All, I working on Cisco IP Phone XML application, but I don't have a registered Cisco IP Phone, with Sandbox we got Cisco Jabber. Where I can't test my application because Jabber doesn't support XML applications. Can anyone please let me know h...

ayush.shyam · 06-21-2019

Hello All, I am working on 1 JTAPI based CTI application. What I want to achieve is to answer a call and put that on hold on CTI Route Port for n number of minutes. I am able to accept the call on CTI Route Point but not able to answer. When I try to...

ayush.shyam · 06-21-2019

Hello All, Is it possible to cancel the Parked call reversal? There is a bad scenario.1. Agent A received a Call.2. Agent A Park the Call (Park timer is configured for only 60 seconds)3. Agent A received another call. (So now he is busy, and only 1 c...

ayush.shyam · 07-26-2020

Thanks for your prompt reply. Yes, I was writing a reply that now Phones are registered. Thanks for this help. What I need to test for my application is Inbound ACD calls, And here on this setup I think it's ready to test Outbound calls. Can you plea...

ayush.shyam · 07-26-2020

Yes I took the RDP of .21 machine. But still the same. Should I do some specific task on AW1 machine , which will enable these phones? Please guide me.

ayush.shyam · 03-23-2020

Once you register the CTI Port then this device will activate for receiving calls.Then redirect the call on CTI Port number, on ringing event answer the call. That's it.

ayush.shyam · 03-20-2020

I managed to make it work. Anyways thanks for your help

ayush.shyam · 06-24-2019

Thanks again for your message! But still, this question is unanswered "How to answer the call on Route Point side?" I am able to accept the call, once it's landed on Route Point, but not able to answer and put it on hold. It throws an exception "Not ...

Member Since	‎08-23-2014 02:08 AM
Date Last Visited	‎09-30-2024 10:21 AM
Posts	58
Total Helpful Votes Received	20

User Statistics

User Activity

Can we please have PCCE 10.5 Lab?

PCCE Lab's Phones are not registered

How to Install CIPC on Sanbox Servers?

How to Answer a call on CTI Port

Can we cancel Call Park Reversal

Re: PCCE Lab's Phones are not registered

Re: PCCE Lab's Phones are not registered

Re: How to Answer a call on CTI Port

Re: How to Answer a call on CTI Port

Re: How to Answer a call on CTI Port