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Hello All, Today I reserved the PCCE 12.0 LAB and Finesse login is not working message appears "Device not accessible. Contact your system administrator." Then I had a look in CUCM and found that all phone's statue is None. (All phones are not regist...
Hello All, I am working on 1 JTAPI based CTI application. What I want to achieve is to answer a call and put that on hold on CTI Route Port for n number of minutes. I am able to accept the call on CTI Route Point but not able to answer. When I try to...
Hello All, Is it possible to cancel the Parked call reversal? There is a bad scenario.1. Agent A received a Call.2. Agent A Park the Call (Park timer is configured for only 60 seconds)3. Agent A received another call. (So now he is busy, and only 1 c...
Hello All,
I am working with one JTAPI application, during a call when i send the DTMF then it's working properly no issue.
But there is no DTMF tone is playing.
On the other hand when i press any key on the phone itself then i can here the DTMF ...
Hello All,I am working with one JTAPI application, during a call when i send the DTMF then it's working properly no issue.But there is no DTMF tone is playing.On the other hand when i press any key on the phone itself then i can here the DTMF tone.So...
Thanks for your prompt reply. Yes, I was writing a reply that now Phones are registered. Thanks for this help. What I need to test for my application is Inbound ACD calls, And here on this setup I think it's ready to test Outbound calls. Can you plea...
Yes I took the RDP of .21 machine. But still the same. Should I do some specific task on AW1 machine , which will enable these phones? Please guide me.
Once you register the CTI Port then this device will activate for receiving calls.Then redirect the call on CTI Port number, on ringing event answer the call. That's it.
Thanks again for your message! But still, this question is unanswered "How to answer the call on Route Point side?" I am able to accept the call, once it's landed on Route Point, but not able to answer and put it on hold. It throws an exception "Not ...
