In my organisation, several support teams share the access to CX Cloud, so we can all see each others devices in the Assets section and each other's cases in the Cases section.  The same CX Cloud Agent is used to contact all our devices too.  I have ...

I tried to use the template.csv to add multiple users but it just hung saying "uploading".  There was one user I couldn't add singly either so I don't know if it was because of that?