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varunr
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Level 1
Member since ‎06-08-2023
‎10-11-2023
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CTI Protocol in PCCE

09-11-2023
I'm trying to write an application that uses the CTI Protocol as described here: https://developer.cisco.com/docs/contact-center-express/#!cti-protocol-overview/what-is-unified-ccx-cti-protocolIs this available in PCCE or only in UCCX? If so, how can...

Gateway-based Recording and JTAPI Integration - Matching Calls?

08-01-2023
We are currently using gateway-based call recording - this bypasses built-in bridge and makes the gateway forward SIP calls directly to our recorder.We are also using JTAPI to receive events as the call transitions between different states. Is it pos...

Limited reservation availability? Replicate on own cloud instances?

06-08-2023
Hi, I'm working on an app that integrates with CUCM, so I've been reserving the "Unified Contact Center Express 12.5" lab. However, it looks like the sandbox has limited availability (my next reservation is a week out). Do I have any other options to...
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Member Since ‎06-08-2023 11:53 AM
Date Last Visited ‎10-11-2023 01:17 PM
Posts 5