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I'm trying to write an application that uses the CTI Protocol as described here: https://developer.cisco.com/docs/contact-center-express/#!cti-protocol-overview/what-is-unified-ccx-cti-protocolIs this available in PCCE or only in UCCX? If so, how can...
We are currently using gateway-based call recording - this bypasses built-in bridge and makes the gateway forward SIP calls directly to our recorder.We are also using JTAPI to receive events as the call transitions between different states. Is it pos...
Hi, I'm working on an app that integrates with CUCM, so I've been reserving the "Unified Contact Center Express 12.5" lab. However, it looks like the sandbox has limited availability (my next reservation is a week out). Do I have any other options to...
Thanks for the pointer. CiscoConnection.getLocalUUID and CiscoConnection.getPeerUUID do appear to match the UUIDs that we get in the SIPREC metadata.There appear to be some quirks regarding outgoing calls (getLocalUUID and getPeerUUID start out as nu...
Currently, the SIP invites I'm receiving don't have x-refci fields. I'm wondering if this is a limitation of gateway recording, or if maybe I can configure something in CUCM to send this? I was hoping that there would be something in JTAPI that can m...
