CTI Protocol in PCCE

[varunr]

I'm trying to write an application that uses the CTI Protocol as described here: https://developer.cisco.com/docs/contact-center-express/#!cti-protocol-overview/what-is-unified-ccx-cti-protocol

Is this available in PCCE or only in UCCX? If so, how can I find the right IP/port to connect to in the PCCE DevNet Sandbox?

[dekwan]

Hi,

PCCE also has a CTI protocol but it is not exactly the same as the one for UCCX (lots of similarities though). You can find the CTI protocol here: https://developer.cisco.com/site/cti-protocol/documentation/

Thanx,

Denise