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Hi,I have to create a CSQ activity report not filtered by CSQ name, but by Application name. We have UCCX version 10.6 with built-in CUIC. To achieve this goal, I built a standalone CUIC Premium to customize report definition. I use IBM Data Studio t...
Hi,I am using UCCX 9 premium with outbound IVR license to achieve a database integration with TTS, to play a dynamically customized message to customer. I realized that the outbound dialer contact info such as account number cannot be carried over to...
Hi, I have been working on this for days and could not get it resolved. I am using UCCX 8.5 Pre to receive an http trigger and send response with some parameters and variables mapping. I followed the scripting guide to create the html template and do...
Hi, By any chance we can initiate an HTTP GET request to an external web server? Now I am only aware it can generate and send a response.Highly appreciated.Q
Hi,I am using a script to record and upload prompt wav file in UCCX version 8. The problem is there is always a beep at the end of the prompt. It seems the system also records the '#' caller pressed to end the recording as a DTMF sound. This is prett...
Hi, I have applied the most updated lua script Dan provided for a while, and it works perfectly without any further memory leak. Thanks so much, Dan! Quan
Hi, Dan,
I have followed this document to apply this feature for a big customer using CUCM version 11.5 and SIP trunk through Oracle SBC. It is tested to be working fine until a few hours later, when the anonymous calls start to get blocked. It seems...
Thanks for the recommendation. Then what would be the best practice to achieve this task? Would that be too complicated to run a block of queries?Much appreciated.Quan
Hi, Eric,
After some more troubleshooting I found out it is not related to browser. If the call is originated from PSTN, it is working as expected. If the call is originated from an IP phone registered to the same CUCM or a neighbor cluster, the call...
Thanks, Eric.
I have just disabled all plug-ins from IE and still got the same thing. It only show info and button after answering the call from phone. No clue at all.
Thanks so much.
Quan
