Hello @raj.abraham ,If you are open to try out third-party CTI connectors - consider the ServiceNow CTI connector from NovelVox. It has an intuitive CTI interface, offers compatibility with both Cisco UCCE,UCCX versions, and comes with powerful integ...
Hi @Ramamoorthy Shanmugam ,Are you interested in knowing about an alternative method to integrate MS Teams with Cisco Webex contact center? Well, you can achieve this by opting for a third-party unified agent desktop. Such desktops are often paired ...
Hi, An alternate option to integrate the URL-based ticketing system with Cisco’s agent desktop is through third-party integrations. You can try a third-party agent desktop to connect the ticketing application ( and many more) with the Cisco Finesse a...
Hi @hernandez.jaime Are you open to trying out a third-party integration software? There are some really nice and powerful CRM connectors and agent desktop solutions that offer seamless integration of CRM and telephony systems, along with other back...
Hi Matt, Are you open to try a third-party CTI connector - probably this will help you to connect your Salesforce CRM with Cisco’s telephony system. Many CTI functionalities like screen pop, click to dial, custom phone number format support, etc can ...
