Hi @hari chandran, An adapter often called a CTI connector helps bring your telephony system to your CRM interface, allowing you make and receive calls directly from your CRM. Now, there are several options available for Oracle. I would suggest you g...
Hi Mighty King,I got a solution to your query related to Cisco Finesse and Salesforce integration. You can easily integrate a contact center software with CRM/CSM by using a CTI connector. By using a Salesforce CTI connector for Cisco Finesse.Check o...
Hello @raj.abraham ,If you are open to try out third-party CTI connectors - consider the ServiceNow CTI connector from NovelVox. It has an intuitive CTI interface, offers compatibility with both Cisco UCCE,UCCX versions, and comes with powerful integ...
Hi @Ramamoorthy Shanmugam ,Are you interested in knowing about an alternative method to integrate MS Teams with Cisco Webex contact center? Well, you can achieve this by opting for a third-party unified agent desktop. Such desktops are often paired ...
Hi, An alternate option to integrate the URL-based ticketing system with Cisco’s agent desktop is through third-party integrations. You can try a third-party agent desktop to connect the ticketing application ( and many more) with the Cisco Finesse a...