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If you are using an old analog TTY phone to receive TTY calls in your call center, then look at the SImpliciTTY TTY Call Management software solution from NexTalk. It works with existing call center equipment and allows you to track, quality control...
Rory - I came across your post today. Hopefully, it's ok that I reach out here. But this is what my company NexTalk does. We can help implement TTY into your call center. If it makes sense, would love to discuss further.
