If you are using an old analog TTY phone to receive TTY calls in your call center, then look at the SImpliciTTY TTY Call Management software solution from NexTalk. It works with existing call center equipment and allows you to track, quality control and, if so desired, record TTY calls from your deaf and hard of hearing callers. NexTalk even works with virtual servers (SIP).
www.nextalk.com
