%SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager or satellite : Fail to send out Call Home HTTP message. GB-CORE-SW# Jun 8 07:13:54 IST: %PKI-4-TRUSTPOOL_DOWNLOAD_FAILURE: Trustpool Download failed Jun 8 07:13:54 IST: %PKI-4-TRUSTPOOL_DOWNLOAD_FAILURE: Trustpool Download failed Jun 8 07:14:36 IST: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager or satellite : Fail to send out Call Home HTTP message. Jun 8 07:14:36 IST: %SMART_LIC-3-AUTH_RENEW_FAILED: Authorization renewal with the Cisco Smart Software Manager or satellite : Communication message send error for udi PID:C9500-40X,SN:   Configuration extract:- stackwise-virtual  domain 15 call-home  contact-email-addr sxvy@gmail.com    vrf indINTERNAL  profile "CiscoTAC-1"   active   destination transport-method http   no destination transport-method email   destination address http https://10.101.39.33:443/Transportgateway/services/DeviceRequestHandler no ip source-route ip routing !       [‏08/‏06/‏2019 07:49]  Arun More:  GB-CORE-SW#show call-home profile CiscoTAC-1  GB-CORE-SW#show call-home profile CiscoTAC-1   Profile Name: CiscoTAC-1     Profile status: ACTIVE     Profile mode: Full Reporting     Reporting Data: Smart Call Home, Smart Licensing     Preferred Message Format: xml     Message Size Limit: 3145728 Bytes     Transport Method: http     HTTP  address(es): https://10.101.39.33/Transportgateway/services/DeviceRequestHandler     Other address(es): default     Periodic configuration info message is scheduled every 7 day of the month at 12:05     Periodic inventory info message is scheduled every 7 day of the month at 11:50     Alert-group               Severity     ------------------------  ------------     crash                     debug     diagnostic                minor     environment               warning     inventory                 normal     Syslog-Pattern            Severity     ------------------------  ------------     APF-.-WLC_.*              warning     .*                        major SW#show lic st Smart Licensing is ENABLED   Utility:   Status: DISABLED Data Privacy:   Sending Hostname: yes     Callhome hostname privacy: DISABLED     Smart Licensing hostname privacy: DISABLED   Version privacy: DISABLED Transport:   Type: Callhome Registration:   Status: REGISTERED   Smart Account:   Virtual Account: DEFAULT   Export-Controlled Functionality: Allowed   Initial Registration: First Attempt Pending   Last Renewal Attempt: FAILED on Jun 08 07:29:08 2019 IST     Failure reason: Fail to send out Call Home HTTP message.   Next Renewal Attempt: Jun 08 08:30:50 2019 IST   Registration Expires: Feb 04 21:10:28 2020 IST License Authorization:   Status: AUTH EXPIRED on Jun 08 07:14:36 2019 IST   Last Communication Attempt: FAILED on Jun 08 07:14:36 2019 IST     Failure reason: Fail to send out Call Home HTTP message.   Next Communication Attempt: Jun 08 08:13:54 2019 IST   Communication Deadline: DEADLINE EXCEEDED   -SW#  show version:-   SW#sh ver Cisco IOS XE Software, Version 16.09.01 Cisco IOS Software [Fuji], Catalyst L3 Switch Software (CAT9K_IOSXE), Version 16.9.1, RELEASE SOFTWARE (fc2) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2018 by Cisco Systems, Inc. Compiled Tue 17-Jul-18 17:00 by mcpre Cisco IOS-XE software, Copyright (c) 2005-2018 by cisco Systems, Inc. All rights reserved. Certain components of Cisco IOS-XE software are licensed under the GNU General Public License ("GPL") Version 2.0. The software code licensed under GPL Version 2.0 is free software that comes with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such GPL code under the terms of GPL Version 2.0. For more details, see the documentation or "License Notice" file accompanying the IOS-XE software, or the applicable URL provided on the flyer accompanying the IOS-XE software. ROM: IOS-XE ROMMON BOOTLDR: System Bootstrap, Version 16.9.1r [FC2], RELEASE SOFTWARE (P) GB-CORE-SW uptime is 15 weeks, 2 days, 12 hours, 55 minutes Uptime for this control processor is 11 weeks, 2 days, 14 hours, 45 minutes System returned to ROM by SSO Switchover at 17:18:58 IST Sat Feb 9 2019 System restarted at 14:42:29 IST Wed Mar 20 2019 System image file is "flash:packages.conf" Last reload reason: PowerOn   This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html If you require further assistance please contact us by sending email to export@cisco.com. Technology Package License Information: ------------------------------------------------------------------------------ Technology-package Technology-package Current Type Next reboot ------------------------------------------------------------------------------ network-advantage Smart License network-advantage dna-advantage Subscription Smart License dna-advantage cisco C9500-40X (X86) processor with 1418286K/6147K bytes of memory. Processor board ID FCW2243F036 102 Virtual Ethernet interfaces 96 Ten Gigabit Ethernet interfaces 4 Forty Gigabit Ethernet interfaces 2048K bytes of non-volatile configuration memory. 16777216K bytes of physical memory. 1638400K bytes of Crash Files at crashinfo:. 11264000K bytes of Flash at flash:. 0K bytes of WebUI ODM Files at webui:. 1638400K bytes of Crash Files at crashinfo-1:. 11264000K bytes of Flash at flash-1:. Base Ethernet MAC Address : cc:70:ed:c5:c1:00 Motherboard Assembly Number : 73-18140-03 Motherboard Serial Number : FOC2 Model Revision Number : D0 Motherboard Revision Number : B0 Model Number : C9500-40X System Serial Number :  Switch Ports Model SW Version SW Image Mode ------ ----- ----- ---------- ---------- ---- 1 50 C9500-40X 16.9.1 CAT9K_IOSXE INSTALL * 2 50 C9500-40X 16.9.1 CAT9K_IOSXE INSTALL Switch 01 --------- Switch uptime : 10 weeks, 6 days, 22 hours, 31 minutes Base Ethernet MAC Address : cc:70:ed:c5:cf:80 Motherboard Assembly Number : 73-18140-03 Motherboard Serial Number :  Model Revision Number : D0 Motherboard Revision Number : B0 Model Number : C9500-40X System Serial Number : Configuration register is 0x102 -SW#   show call-home smart-licensing st Success: Successfully sent and response received. Failed : Failed to send or response indicated error occurred. Inqueue: In queue waiting to be sent. Dropped: Dropped due to incorrect call-home configuration.   Msg Subtype      Success Failed  Inqueue Dropped Last-sent (GMT+05:30) ---------------------------------------------------------------------- RENEW            0       2486    0       0              n/a ENTITLEMENT      0       90516   2       0              n/a GB-CORE-SW# ... View more

Phone model: 7841 or 6921 is stuck after long use.. the problem is only with one extention.. and it repeatable issue..   Phone firmware: sip78xx.11-7-1-17 CUCM version: 10.5.2.11900-3 This issue is not limited to only PST gateways calls, as internal calls are also not working for this particular user.   Kindly advise ... View more

Hello Team,   I have centralized CUCM with H.323 gateway and SCCP Analog gateway VG 202..   We are experience problem with FAX and provider is saying to chage the MTR value of Fax call from 64KHZ to 3.1KHZ, I tried to do inside voice port of analog via channel capability command but no use.   Kindly advise..   ... View more

Hello Team, We are managing the customer Cisco environment from past 1 year.. and customer has reported around 30 RMA of 3750V2 switch,out of which one device was 3850 switch and another was 3925 router.   So it is frequent failure issue for us.. and below are some of the last highlighted issues of this site.. not able to boot getting error- BIST failed. Abort init ... on console prompt "All Switch port are not bringing up getting error on console- “can't be brought up because it failed POST in Inline Power test”" Router Failed All LED’s are ON & Unable to get console. Due to power outage. Switches went down, no power in LED, unable to do anything on console prompt. Fan is also not running POE Issue on all ports Fan of the RMA’d switch isn’t working and getting fan failure error on prompt No power Card Faulty No power "• All Switch LED’s are off while power on switch & unable to take console. • Tried to factory default but unable to do." No power "No Console Update Shared with Customer - This device is not reflecting in our database." Stack port not working  Switch is not initializing flash and hence failing to boot up " Getting Warning Message- !!! WARNING: The switch is not usable !!!" "All Switch LED’s are off while power on switch & unable to take console. Tried to factory default but unable to do." Power in switch is not coming.   Just want to understand, because of environmental issue these switches can be fail or what could be the exact route cause of it. The customer has done environmental analyzing and power audit and implemented all solution but still we are not able to control the frequent failure at the site.   Just wan to understand is 3750V2 is frequent failure hardware of Cisco.. I have doubt on this product.   ... View more

Hello Team,   I have requirement as per below thread but it is for all extentions, kindly advise urgently   https://supportforums.cisco.com/t5/voice-over-ip/how-to-play-an-announcement-before-ringing-the-phone-cucm-unity/td-p/2487603   Regards Anil Singh ... View more