I am using IP Communicator and Pulse Secure VPN- when I exit both of these programs my PC will not shut down normally. Any know issues out there with these two programs?

Phone panel dark- no power. I have switched another working phone to the same port and it works, so its not the connection. And I tried the not working phone in another working office, still not working. Any other  troubleshooting I can do to  determ...